PetScyReviews of petscy.com

Response from PetScyFeb 5, 2025

Hey Kristi, sorry to hear that your dog is not taking them like a treat. Whats funny is I have two dogs. One eats like its the best thing ever and the other spits it out every time, to then comeback and eat 20 minutes later. Have you broken up in their food or let them come back to? If nothing works, we can get you a refund if you want to return the order. Thanks, Chris Founder

Response from PetScyJan 23, 2025

John, I’m sorry to hear that you’re unhappy with PetScy and that your dog didn’t enjoy the taste of our chews. Regarding our refund policy, we make it clear on every page—at the bottom—what our terms are so customers can make informed decisions before purchasing. Our policy explicitly states that we do not offer refunds on opened items. Unfortunately, due to bad actors in the past, this has been a loophole used to scam our small business and other e-commerce brands. That said, we did provide a courtesy refund for a partial amount, which covers the expenses for the product itself, shipping, and other handling matters. We believe this is more than fair, especially considering our stated policy of no refunds on opened items. As the founder of the brand, I’m always striving to improve our company. If you have any suggestions on how we could have communicated this policy better, I’ll gladly examine how we present it to ensure it’s as clear as possible for customers before making a purchase. I look forward your response. Chris Founder

Response from PetScyJan 21, 2025

Hey Aaron, Thank you for your feedback. I understand your frustration with the delay. I'm sure you're aware that small businesses like ours rely heavily on large shipping couriers. While I empathize with your situation, I am unsure if we could have handled this any differently. If UPS has caused the delay, I recommend leaving them a one-star review as well since they are the primary reason for your frustration—not the company that shipped your order the next day. That said, if they lose the order or the delay becomes extreme, PetScy will step up and resolve the situation, even though it’s not our fault. Let me know if you have any questions. If the product proves to be worth the wait, I hope you’ll consider updating your review to reflect the quality of the item. Thanks, Chris Founder