William A.
I have Three tubs of chews that I…
I have Three tubs of chews that I didn't order. Got charged for them and didn't know that I was on a subscription. It was cancelled and I am still getting the chews and being charged for them....it needs to stop please. TY u can reach me at 217-440-0143
Response from PetScyJun 15, 2025
Hi William, Thank you for reaching out, and we truly apologize for any confusion caused by your subscription. After reviewing your order, we see that your first order was placed on a subscription, which was indicated in the invoice sent to you, and processed as scheduled. The order was shipped on June 3, before the subscription was canceled on June 7. We completely understand your concern and are here to help. To assist you, we can help with returning the chews, and our customer service team will send you a private email to the email on file shortly with more information on how to proceed with the return. We hope this resolves the issue for you. Please feel free to reach out if you have any further questions. Best regards, PetScy Team