Pet Pro Supply Co.®Reviews of petprosupplyco.com

Just bought our second Klimb. This one for our youngest pug, Owen. My boys both love these so much. Such a great training tool!!!!

I have called and emailed several times to get questions about a product answered. One month after e-mailing still not answered. My calls from a week ago not returned. Trying to e-mail one more time today and hopefully someone can help. Why can't you just put people on hold for a customer service agent like a normal experience? Very strange.

I am extremely happy with my TK kennel purchase. Although there was an extreme delay, the company kept me updated the entire time. I am a dog trainer and have to feel confident in where my dogs stay especially my extremely anxious pups.

Ordered the K9 Sport Sack and am super happy with it! It does everything as advertised! The service is bar none the best I have received from any online company! Pet Pro is highly recommended and I look forward to buying more items in the future!

Can’t get ahold of anyone. No one answers the phone. Emails take a few days for any response. I had to dispute a charge from them. An item was out of stock. I requested a refund but no refund was issued to my credit card. Terrible customer service. UPDATE: Funny how they wouldn’t get back to me until after I posted this review. Then they were sure quick to respond and provide a refund. The one star rating still stands. I have been waiting since December 30th for them to credit my account after the item I ordered was out of stock with zero response to some emails. Today is January 8th and all of a sudden they decided to give the refund after seeing this review. There is no excuse for how difficult it is to have someone get back to you. I should be able to call their phone number and have someone answer or send an email and get a response within a couple business hours. UPDATE #2: The company reached out through trust pilot within a few hours of my first post and asked for more information. I provided the order number and updated my first review. This is my second update because I haven’t heard a thing from the company after I gave them my order number to verify that this is a legitimate review. Stay away from this place. There are much more responsive and helpful companies that are worthy of your business. Update #3: Funny how four days ago someone wrote a review raving about the customer service being bar none the best and super responsive. I totally laughed out loud when I read that fake review. The company is writing reviews to make themselves look good. It’s hilarious. Buyer beware. I have proof to back up my review and can provide emails and an order number. UPDATE #4: I wrote this update after they finally gave a response to my review. I placed an order on Dec 28 at 2:22pm EST. I then sent an email at 3pm EST asking if these were in stock because other retailers were stating these carriers were out of stock. I tried calling a few times but there was no answer. I chose to not leave a message and send an email instead. I did not receive an answer to my question. On Dec 29 at 7:37am EST I received an email asking me to verify the carrier is the correct size. At 12:03pm EST I replied to the message and stated “I know about the sizing. Send the crate to me.” Then on Dec 29 at 12:52pm EST I was told they will update me when the item ships. On Dec 30 8:36am EST I was sent an email stating the item is out of stock and will ship mid-February. At 11:09am EST I replied “I wish to cancel the order since the item is out of stock.” At 12:22pm EST I again emailed asking to cancel the order because I called a few times and could not reach anyone on the phone. I am not sure if I left a voicemail or not. Then at 12:28pm EST I received an email stating that they will cancel the order. On Jan 6, I still had not received any notification of a credit card refund and I had called a few times to try to speak with someone so I sent an email at 10:48am EST stating “Still haven’t been given a refund for the order. Will dispute shortly if I don’t hear back from you within an hour.” I never heard back from them so I submitted a dispute at the end of the day. They had 8-10 hours to get back to me but never did. On Jan 7 at 8:22pm EST, I left a poor review on Trustpilot. On Jan 8 at 8:41am EST the company sent me an email stating “Apologies for the delay. Your order has been refunded. You should have received a separate email confirming the refund.” At 9:55am EST, I received an email from Trustpilot stating the company wanted more information about my review. This company can say all they want about being out of the office and the holidays blah blah blah. But I was told and have proof that I can submit to show they told me they canceled the order on Dec 30 at approximately 12:30 pm EST time (which is their time zone). I only got a refund because I disputed the charge. And on the credit card statement it doesn’t state that the company refunded me. It states that I got a refund due to a dispute. If trustpilot reaches out to me, I will provide all the proof to show that what I stated is true and accurate. The whole point is that they have terrible communication and poor service. Why doesn’t anyone ever answer the phone? I must have called a dozen times on different days. On Jan 6th, I still had heard nothing about crediting my credit card but they say they contacted the supplier on Jan 4. Why wasn’t my card credited on Jan 4? Why did I get no response to my email asking about a refund on Jan 6? Why did I get a refund notification on Jan 8 only AFTER I posted a negative review? It took the negative review for them to get off their butt and make a few clicks on their computer to process a refund. Unacceptable.

I bought a new self-cleaning litter box for my cat and I know she's weirded out but it is very helpful for me because I forget to clean her litter box sometimes. She'll soon love it.

We bought our new puppy a K9 table. The website was easy to order, came quickly and is exactly what we were expecting.

We purchased our pet door to allow our cat access to the outdoor enclosure. It was easy to install and it works perfectly. The seals on both of the flaps are secure. It was the perfect purchase.