Pet Pro Supply Co.®Pet Pro Supply Co.® is an online retailer offering a wide variety of supplies for pet professionals such as groomers, veterinarians, police K9 departments, pet shelters, and pet daycare centers. We also carry hundreds of best-selling items for pet parents that demand the very best for their pets.
Pet Pro Supply Co.® (petprosupplyco.com) has 66 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Lilly S.
Very happy with my ruffland crate. Came in perfect condition. Customer service was great and it was worth the wait!
Response from Pet Pro Supply Co.®Aug 30, 2021
Thank you, Lilly! We appreciate the review and are glad you like the crate! Best, The Pet Pro Supply Co. Team
Heather N.
Ordering was very easy and I got package super fast. I would and will definitely be ordering from pet pro supply again in the future. The klimb platforms are great also very sturdy and durable.
Response from Pet Pro Supply Co.®Aug 30, 2021
Thanks so much, Heather! We are happy you like the Klimb! Best regards, The Pet Pro Supply Co. Team
TenderCare G.
I ordered and received the Edemco kennel dryer. Ordered in March 2021 and received in August 2021. Although there was quite a delay and some inconsistencies with communication nearing delivery date, the item showed up and was in good condition. No reflection on Pet Pro Supply but Edemco has really dropped the quality of their products. I have the exact same model dryer from 12 years ago that we ordered new and the 12 year old dryer is a much nicer, better and well built dryer than this new one. They are really cutting corners. That said, it should not reflect on PPS and their service.
Response from Pet Pro Supply Co.®Aug 24, 2021
Hi! Thank you for your feedback about this product. We appreciate the review and we will let the manufacturer know. Thanks, The Pet Pro Supply Co. Team
Elizabeth A.
Ordered a klimb dog training platform. Came quickly, good quality, no issues. Would order again from them
Response from Pet Pro Supply Co.®Aug 6, 2021
Thank you, Elizabeth! Enjoy the Klimb!! Thanks, The Pet Pro Supply Co. Team
C K.
I purchased clippers from Pro Pet and while there was a delay, they still came earlier than anticipated. Pro pet and the clippers exceeded my expectations. I was impressed with the quick responses to my emails and would recommend the company to anyone searching for quality in products and customer service.
Response from Pet Pro Supply Co.®Aug 3, 2021
Thank you so much! :) We are here if you ever need us again - just get in touch! Thanks, The Pet Pro Supply Co. Team
Kim
I purchase 4 intermediate and 2 XL (double door) crates. These are amazing. I feel less worried about my dogs traveling in these crates. Super easy to clean. Pet Pro Customer service was excellent. These were backordered by the MFG and customer service kept me up to date on when they would ship. I would definitely buy again!
Response from Pet Pro Supply Co.®Jul 23, 2021
Thank you, Kim! We appreciate your business and are glad you like the crates! Thanks, The Pet Pro Supply Co. Team
LIZ
I purchase an Edemco dryer on March 5, 2021. Pet Pro Supply said that the dryer will ship on 6/25/2021 due to Covid-19. I have emailed costumer service multiple times and they keep saying that the manufacture will ship my item soon. They are not giving me an specific date. Pet Pro Supply should make it clean that the item is not in stock before costumers purchase their items. I need a refund so I can get my item else where. ORDER NUMBER: 103213341 DO NOT PURCHASE ANYTHING FROM THEM
Response from Pet Pro Supply Co.®Jul 23, 2021
Hi Liz, We are really sorry about your experience with your dryer. As we communicated to you, the manufacturer kept pushing back the timeline on your order due to parts not being available to finish fabrication of your dryer. This was indeed an exceptionally long lead time due to Covid (which we publish in our "shipping" pages and on the shipping tab on the product page), and it kept getting further delayed, which is out of our hands but we completely understand is frustrating. If you'd like to give us a shot again, please contact us at 1-855-PET-PRO1 or [email protected] for special pricing. Thanks, The Pet Pro Supply Co. Team
OlympiAnn
I recently ordered a KLIMB platform and accessories kit. I was delighted to receive free shipping, as the KLIMB is heavy! (KLIMB itself does not offer free shipping.) My items arrived within a reasonable amount of time (shipping times are unpredictable with pandemic restrictions) and in excellent condition. I will shop at Pet Pro Supply again, and I'm already telling my friends about them.
Response from Pet Pro Supply Co.®Jul 5, 2021
Thank you! So glad you're happy with our service! If there's anything else we can help you with, please let us know. Best, The Pet Pro Supply Co. Team
