Pet Pro Supply Co.®Reviews of petprosupplyco.com

I ordered the Groomer’s Helper dryer hose holder. But I ordered only the holder, not another part I needed. Contacted the company, and it was all made right! Top notch service!

This place doesn't seem legit. I placed an order 10 days ago and now was just told the item will not ship till the end of July. That will be a total of 8 weeks at the earliest. This is crazy. I have asked for a refund and I am still waiting for a response. I will report this place to my local state attorney General. Very misleading to say the least.

This company doesn't even deserve one start. I ordered an expensive item and a month later it still has not been shipped. I emailed and only received a reply that they will get back to me and haven't. I called and was on hold for an hour and then an automated message said there was no one available in customer service to speak with me. I have yet to hear back regarding my request for a refund. Horrible customer service.

I bought a Booster Bath from here had one little issues.I called customer service talked to Shrikha Escalante. She was extremely nice, professional and took care of me in a timely manner. I was completely satisfied with the outcome. Shrikha Escalante customer service care was excellent.

Reading some other recent negative reviews on here, I was anxious about placing an order with Pet Pro Supply for a crate. Everywhere else online, the crate I needed was sold out or backordered. But it was available with Pet Pro Supply. The company quickly responded by email in under a day to my questions and concerns, and shipped the crate within a day or two of my order. It arrived yesterday in perfect condition and is exactly what I needed.

I placed an order on March 3rd for a doggie door ramp. A few days later a new air conditioner was installed that was going to prevent putting a perpendicular ramp there, so I called the company and left a message requesting one that would go against the house. After two more phone calls and an email I finally had a response asking for a picture which I promptly sent. I've never heard from them again, but I did call my credit card company and they issued a refund. But now it's been recharged because they claim they sent me a ramp. My credit card company has sent me the form to file a formal complaint so I'm now in the process of organizing my supporting documentation. UPDATE: Hale Pet Doors was not notified of any of my communications, but has sent me a ramp, apologized, and sent Pet Pro Supply a refund to give to me. PPS never told me anything about the refund until I asked. They then said my credit card company would not accept a credit. Of course, my credit card company said no credit was attempted. I then said send me a check. I've received a check and called the bank it is supposedly from, have talked to 5 different departments and they all say it is NOT a valid check. I recommend you search for legitimate reviews on sites other than theirs and do your due diligence to see if this is a company you want to do business with; I wish I had.

I was first introduced to the Klimb table thru my veterinarian who does rehab work. I have a 13 yr old Heeler mix that has arthritis and want to keep her healthy and active. I love it, with a dog who is not sure she wants to be there she had confidence getting on and it is so stable I didn't have to worry. I have a Border Collie / Aussie mix I am training for agility who has trust issues to whether or not he is safe, this table is so stable that he did not even hesitate to get on it. This table I will use for my dogs in so many ways and I love not only the stability but also the weight of it. I can carry it anywhere without any problems and I plan to purchase another one.

I paid for a double Rhino dog kennel 6 weeks ago. I was told it would be 3-4weeks before shipping and that Rhino has already started to fabricate the kennel. This was 5 weeks ago. My order # 103212557. To date, I can not get a CS Rep on phone and I get a generic email "that they are checking with manufacturer ". This cost me $3600 and I NEEDED for medical purposes! Still no kennel or real response from Pet Pro Supply.