Cari K.
Usually everything is fine
Usually everything is fine (which is why i gave a 3)and the meds are sent with no issue. But, if you have an issue, you receive no customer service or the most ridiculously rude "service". In one instance when I asked why one brand was substituted with another brand, I was told that the brand I ordered wasn't sold by petpharmcanada- even though it was listed by name and picture on the website and on my invoice. This time I was sent an unsealed plastic bottle of liquid with printed label. No manufacturer information. I guess I am supposed to trust that this is what it says it is and that this unsealed bottle was filled in a sterile environment. No response from my inquiry about returning it and getting my almost $65 back- and you see the responses that are left here when someone leaves a bad review 🙄 Update: Shockingly, after another try, I did get Jim to respond. After making sure to explain how pharmacies dispense meds in the most condescending way possible, he did attach a return label, which he was also thoughtful enough to explain how to use (Apparently, I should affix it to the outside of the envelope and then, once that is done, drop it in a mailbox). So I get my money back(possibly), and he got to pretend he's better/smarter than someone for a second. Win-win😉