Pet ParadiseReviews of petparadise.com

I just dropped off my Goldendoodle for the first time boarding. We booked the indoor/outdoor suite so that he can have a little more freedom to visit the play area. About 20 min after drop off, we received a text confirming his check in to the indoor suite. I called inquiring about the incorrect room, and was told that “he didn’t get what you reserved because they were booked.” (Even though I had the confirmation email.) I also found out later on, that he will not get any playtime because it rained. The weather was just fine and there were no dogs in sight. 4pm and they were all locked away for the night. Not to mention- they apparently don’t have a phone. I’d been on hold for over 20 minutes just to get to the call center just so that they can call the location and wait another 20 minutes. After this 3 hour nightmare, I called my sister to pick him up since we were already on our way to vacation. Come to find out, their a/c unit had went out in the wing where my dog was going to stay. And instead of keeping him in a VIP suite, they downgraded his room without informing me and giving me the option to upgrade. They were not going to tell me. When my sister picked him up, he was so excited to see her. He was full of energy. They just locked him into his room as soon as we dropped him off. They’re full of crap. He didn’t get ANY playtime. Thankfully I had someone that could speak on his behalf. The last thing I need is for my puppy to be traumatized of boarding.

I was there coustumer for almost 8 years Until last mont I left my best friend at this location for one week., When my and my family returned from our trip and pick up ., I WAS REALLY TERRORIZED ABOUT THE WAY MY PET WAS RETURNING HOME He’s ribs were showing up and he was 8 to 10 pounds skinnier then normal When I ask what happen they never give me a reasonable answer., I know some times pet have hard time and maybe Miss us.,and may be they don’t eat the same way ., Last weekend I left my pet AGAIN on the (Exelent place) after the week end concluded I pick up my pet and as usual I always ask how he behaved and if he eat ., When they bring my pet back he look skinny AGAIN and when they went to check on the chart of the suite they give me the food back the same food I give them to feed my pet .,I CANNOT BELIEVE IT!! So I ask do you feet he at all and all they said to me is NO WE DONT KNOW WHAT TO GIVE HEM OR THE AMOUNT When I left really simple instructions to feet hem One can of wet ., one individual bag of dry food (That I separated) Is a shame that the new stuff is really unprofessional and ruining pet paradise reputation I will never take my pet back to that place AGAIN EVER !!!!!!!! (No mentioning the looks of some of there stuff Makes you wonder.,is my pet going to be ok??) Now I know he was on the wrong place !!!!!!!!!!!!!

I brought my Bichon Frise in for a grooming session at the Pet Paradise JAX Airport location. She was dropped off at 10:00am and by 2:00pm I still had received a call that she was ready for pick up. I finally called and was told that she would be the next dog for grooming. At 3:15 I received a call that she was ready for pick-up. I carefully filled out the questionnaire about the cut I wanted her to have (please note: my dog is ten years old and has been groomed regularly for ten years). I have never had to complete a form describing a basic puppy cut with teddy bear head. Needless to say when I picked her up she looked like a shelter dog with a bad cut. I will never take my do back to this location for any service.

Worst fish store fish dead.

Bad experience!! If you want to pay and your dog are lock in a room all day! one day them just put my puppy just 30 min to play time in all day! Plus longer potty break, and then forgot to gave her the toys I gave them! She was so sad and boring! charge us 89 dollars for late pick up! And the bath them add in the package I really doubt they do it! She was smelling horrible! And come back with diarrhea and howling at night! She take two days to adapt again to our home! was so sad! never come back!!

I only awarded a star because the manager Brianna was wonderful. The rest of the experience including the care was terrible. I had no clue my dog was living in filth and not getting their food or I would have returned early! All 3 of my dogs had a terrible experience. My smallest dog had am and pm baggies of food with special ingredients of freeze dry easy to serve meals for a perfect balance and I got back 3 pm bags and he was there for 4 nights so he didn’t get his food. He is a great eater and only gets a little bit as it is. This was disheartening to me. My 2nd dog was a shy large dog that they knew about and we got her an indoor outdoor suite so she wasn’t forced to leave to relieve herself. They brought her out covered in her own poop. They said “she has poop all over her we can give her a bath if you want to wait”, then my 3rd dog who was out playing on occasion with the others came out shy and reserved (not like the outgoing puppy I dropped off) they handed me an armload of blankets we brought and one of them had pee dripping off of it! It was absolutely soaking wet with urine. Oh and just a little something I noticed while being glued to the web cam…. If your dog isn’t there for daycare, they are only outside for about 40 min a day in playtime!!!! I watched the cameras one day all day long while on my vacation. I’m in the pet care industry and if I did half of these things that I experienced to my clients dogs I would be out of business. This was a horrific experience and no dog should live like that and have the negligence that mine did.

Recently got my puppy groomed here . Terrible job was done for me to spend $65 . Nothing was resolved But EXCUSES by the staff . Groomer stated she’s been doing this for 8 years . Well it’s still a terrible job doesn’t matter how long you have been doing this BS . my puppy looks ridiculous. I am discontinuing all services with them including day camp . No THANK YOU lol ✌🏽

This place stole the internet search for 'pet paradise' a bunch of other people have businesses called 'Pet paradise' that are not even shown because of your business.We are not trying to complain but simply want people to be able to find our business without having to ask for a address or phone number. Sorry for the complaints but I needed to be honest, other than that this is a pretty good business,Sincerely,Another 'Pet paradise'Owner.