Pet ParadiseReviews of petparadise.com

open your locations near the airport longer hours and stop raising your prices every year.

My dog's visit at the facility went very well. The staff was very pleasant and I felt showed real interest in my pet. I however, was not happy about the reservation process and the impact it had on dropping my dog off. When I made reservations by phone I was routed to a call center, not my local PP. The person took all the information and confirmed that all of my dog's shots were up to date. When I arrived to drop my dog off, I was told she was overdue for one of a required shot. Since we had recently been to the vet, I know that was incorrect and told her so. Since the vet's office was closed for lunch, the person checking her in said she would keep my dog away from the other dogs until she could confirm she had had all her shots when the office opened. Since I was going out of town, I had no recourse but to leave her tho' knowing she was not late on any shots. The receiving person did call to tell me that my dog had indeed gotten all required shots. I appreciated the call but had asked for the call back. This process didn't need to happen had the person taking the reservation had accurately checked the records so an updated immunization sheet could have been brought in. .

good service its just that the web cams don't work whenever I try to check-in on my dog during the day. They just show empty rooms.

They have been adding more and more dogs to a limited space. It's clear that the people working there are just trying to keep the peace with the dogs, and the dogs don't get the space they need to play now. Also, the people working got their hours cut and that it's been harder to work for them in comparison to previous owners. Place has been going down hill, but they are trying to make it as good as it once was when it was owned by a different company.

I held off of filling this out because I tried to speak to Pet Paradise,New Orleans about our recent stay/grooming appt. first and still have received no reply which is disappointing. I was also disappointed but the results of their ( I have two Terriers) grooming-they did not smell "freshly washed" and their nails ,while clipped, were different lengths and not filed as well as the last grooming. The previous grooming was fantastic! They came home smelling like "berries" for almost a month and the nail clip was what I call a "show paw" short and tight so no nails extended past their pads. I specifically asked about this before their appt. and asked again twice more. I thought Pet Paradise,New Orleans would have returned my emails by now as they have always been so helpful and attentive before.

Pet Paradise was always wonderful, but now they require you to put each meal for boarding in a separate ziplock bag, or pay $3/day for food. My little dog eats 1/4 cup 2 times a day - that means for a 7 day stay, I have to have 14 bags of food. If I choose to use their food, it would be an additional $21. Since I pay $10 for a bag of food, and my dog certainly doesn't eat it all in 7 days, that's a lot more for food. Sometimes I board him for 3 weeks - boy, that's a lot of ziplock bags!

Staff needs disaster preparedness and response training. Response after Hurricane Michael was not well thought out. Not sure how the animals were treated the night of the storm but my dog showed signs of trauma for over a week. Made me wonder if they were left alone. Having someone on premises not enough unless they were interacting/reassuring the animals.

Weekend stay... My dog has been to Pet Paradise more than once but never for a weekend stay. I spoke to the reservation center and to the girl at the desk when I dropped him off Friday and had told them I planned to pick up between 4-5 Sunday. Neither person mentioned that if I didn't get my dog by 5 he would have to stay another night, only mentioned the $20 late checkout charge. I could've probably researched myself and hopefully found this information somewhere but I would've appreciated someone letting me know when I told them the timing was so close to when they closed. I was 7 hours away and got a later start than I originally planned. It was very disappointing to have to leave my dog a whole extra night when I was about 45 minutes later than originally planned. I gave 3 stars because he's had plenty of fun there before but the communication was severely lacking this time around.