Pet ParadiseReviews of petparadise.com

Ehhh. It’s ok.

Great Website Service not bad

Their services are okay.

Overall, I'm still satisfied with your day camp services, but since Pet Paradise has taken over this location from the previous owner (Pampered Pets), there have been a few issues that have yet to be addressed. For one, the online reservations system does not function correctly. I have not been able to use it, and the issue has been going on for several months unaddressed. I also can never get anyone on the phone when I call. There are also very few photos posted to instagram, and I usually never get a report about what my dog did during the day when I come to pick her up after day camp. Many things about your services have remained the same or have improved, but there examples of things falling through the cracks. We have paid a lot of money to both Pampered Pets and Pet Paradise over the years, so it can sometimes be disappointing. Thanks for your attention.

I left my 9 lb dog there for 6 days on the third day I get a call that his pads are bleeding because they let him walk on hot concrete. When we picked him up his pads were all raw . How do you let a 9lb dog walk on hot concrete when it’s a hundred degrees on the concrete no apologies when we picked him up. We will not be using that place again

Honestly we were there for a getting acquainted day as we are new to the area and wanted to make sure that when we need to travel in the future that I have established a place that I can trust to leave my fur baby for boarding. The day of puppy camp seemed to go well, but I did have a couple of concerns. 1. The tour that is promised in website and when I called was nothing more than a tour of the lobby. I was told I was not allowed to see the kennel area and I was not allowed to go to any of the play yards to see what they looked like. I was allowed to “view” the pool area through a glass window from the lobby area. I also was not allowed to view the kitty area. This concerns me that you will not allow people to see where their pets are being housed nor the areas that they will Be playing in. I don’t believe in blind trust when it comes to any of my family members. The one period of time I was able to find my dog on the video cameras in the play yards, she was being bullied by bigger dogs so it would seem like the temperament screening that she was supposed to go through did not take place or the person doing it completely ignored my comments about her being timid and preferring to be with dogs her own size or smaller. That being said having used other Per Paradise resorts in the past with other dogs that we have had, I do trust the Pet Paradise name and brand, which is the only reason I let her stay and play for the day. The lobby area and what little I could see from there seemed clean and the staff were friendly. Sadie was happy to see me after playing for a few hours and didn’t seem any worse for were even though I had witnessed her being bullied and cowering in the corner of the play yard with no human intervention. (After seeing this in the video camera, I immediately returned to pick her up.) I am hoping when we have a return visit that the staff will listen to what I have to say about my dog’s temperament and will place her in a more appropriate play group. And finally I had asked that she be allowed pool time as she lives water and lives to swim after toys etc. She was not given pool time and the entire time I looked for her in play groups during the few hours she was there, there were never any dawgs in either of the three indoor pools at this facility. I do plan on letting her have another day of puppy camp to see if it goes better before canceling the reservations that I have made for future stays. I do realize that one experience may be very different from the next and that is why I will give this facility another try.

Raised prices dramatically with no notice. Last time I took my dog, it was obvious she didn't get enough exercise during the day.

My dogs love it there and so do we but with that being said, we had a incident with pricing for their baths. The way the prices are on the website, they are alittle misleading. After talking it out with the groomer, we still feel comfortable taking our dogs there.