Pet ParadiseReviews of petparadise.com

This is the second time my wife has taken our two small Maltese dogs for day play time. My complaint is that while they were in the care of this place, they did not feed them all day. We always provide food and snacks for their stay, but they still were not feed. Totally irresponsible. And this is the second time this has happened. Unless we get an apology for their actions and some sort of consideration. We will not be using this facility in the future. Michael G.

The service was very bad. I was waiting at the reception and they looked at us but no one attended to us. After they attended to me, a person came out to greet us for my dog's grooming and then found 2 knots on her and said that they were going to charge us 20 dollars for every 15 minutes that they take with the knots. I asked how much that would be and they answered that they didn't know. In other words, if they take 1 hour with two knots I would have to pay 80 dollars plus the grooming. This is the first and last time I go there. Only think about money.

Estafa. Llevo 3er mes esperando mi pedido. La empresa de transporte supuestamente lo ha devuelto sin dar explicaciones y nadie me explica nada. He enviado varios mails y ya ni me contestan. Tampoco me han devuelto el dinero.

I was traveling this past weekend to a family members wedding and had to board my dogs for the 1st time ever. I picked Pet Paradise facility that was close to the airport we were traveling to/ from. I gave them the ages, weights, sizes, vaccine records and they sent me a quote for $530 which i paid in full at drop off. The morning we returned home we drove straight to the facility (20 mins) from the airport. We arrive and are told we owe another $143 . I asked what the charges were for as our boarding was prepaid in full. The young man at the counter had no explanation. He guessed that possibly the charges were more because the stay involved a holiday. I explained that the pricing was requested and priced out for these particular dates and never changed. I asked to speak to a manager. He said there was no manager there until 2 pm . It was a nasty rain storm we had been traveling for 12 hours and still had another 3 hr trip home by car. I told him I needed to get on the road to please get my dogs and have the manager call me when they got in. He refused , and refused to give me back my pets unless I gave him the extra money still with no explanation of what the additional charges were. Not a huge amount of money but it's definitely not sitting right with me. I feel like they were holding my dogs for ransom and if I wanted to leave with my dogs I had to pay him. Im pretty upset . If they tell me it's a certain price. email an invoice and I pay in full that should have been the end of it. No effort on the part of the employee. Just an ultimatum pay the fees with no explanation or leave without your pets. Despicable. Never again.

De machtige beer 2.0 was binnen 4 uur stuk en ik heb een teckel.. Dit naar de klantenservice gemaild, maar deze geven aan dat zij nooit hebben geadverteerd met het feit dat de beer niet stuk kan. Dit impliceren ze wel daar allerlei grote honden in beeld te brengen met dit speeltje. Hun aanbod is 20% van het bedrag terugstorten.. Belachelijk!!

Als ik 0 nul sterren kon geven deed ik dat. Waardeloos. Onverwoestbaar hondenspeelgoed binnen 5 min volledig verwoest door een mini hond van slecht 35 cm hoog.

DO NOT EVER BOARD YOUR DOG HERE. I boarded my dog over thanksgiving and then over Christmas. Over thanksgiving they gave him back to me soaking wet saying they didn’t have time to groom him even though I scheduled his boarding in June for both Thanksgiving and Christmas. Today Dec.27 I was on my way home when I got a call saying they “lost” my dogs food and he didn’t have any for yesterday or today. So you mean to tell me that my dog didn’t get fed for 2 DAYS!!! So I’m alright on fire and go up there to get him. When I brought him home I noticed within the first 5 min that he was licking his elbow so I took a look and both of his elbows were bloody and skinned. I called up there and of course per usual no one answered. I also called 4 separate times on Christmas Day and left 3 messages and not one time did anyone return my call. This place is a joke and has a bunch of teenagers running it.

If we could give zero stars we would. We booked our cat for the weekend of Dec 20-23 back in July at the Cary location. We paid the deposit, etc at that point. Today, the day before we depart, they tell us they can't board her because she's overdue for a vaccine. They should have advised us at booking that we'd need to get that current, not wait until its too late. We will definitely not recommend this location to anyone. Very poor management.