Pet ParadiseReviews of petparadise.com

First, I will that my dog loved going there. They provide a really fun environment and great exercise opportunities. The problem is that is an UNSAFE environment. My dog has been injured twice in the past year. The first time I was not informed and noticed an obvious bite mark on her neck when I brought her home. They acted surprised when I brought it up. The skin was broken and there was some blood. It is inconceivable that my dog didn’t yelp when this happened. Even with that I decided to give them the benefit of the doubt. Recently my dog received a puncture wound that requires staples to close. They claim they looked at video to try to determine what happened and they couldn’t figure it out. So, this condition which injured my dog is still apparently present. I de died that my dog WILL NOT be returning and asked for a refund of money I paid in advance. The response to my request? I was completely IGNORED. In addition to providing an unsafe environment they lack even basic professionalism. Take your animal there at your own risk. I fear that if I brought my dog there again I would be putting her life at risk.

My dog was boarded there for 5 days, picked her up and she had kennel cough. They tried to say she must have gotten it somewhere else. She has never been anywhere else but home. No dog parks ever!

Absolutely disgusted by what happened when I left my fur baby there last weekend. My poor baby came home with bruised and infected testicles. When confronted about it all of the staff members had different reasons as to why he was returned with marks on his testicles, stomach and top of his nose. One staff member said it may have been the chemicals that are used to clean. Another (possible the manager) Stated that he did it to himself because of the change in atmosphere and being lock away. That leads my to my next point. The purpose of me paying someone to look after my pet is not to have him locked away. If I wanted to be cruel and put him in a crate, I could have done that myself. I trusted this company with my pet. Instead I ended up with more fees and a vet bill to make sure my dog was ok. I do not recommend anyone take their fur baby here. There are several other reviews with similar complaints. It was my fault for not taking them seriously and not reading through them properly. The customer service representatives who helped me make my reservation was amazing and made me feel like it was a great choice to bring my dog there. Another thing was after confronted they stated that they would follow up to check on my dog. They never called, emailed or even sent a text. I was told that I would get a full detailed report of his stay. I asked about that and the woman literally went and wrote on a piece of paper that he was shy but a sweet baby. I paid for an ice cream that he was suppose to receive around noon. The email report states that he was given the ice cream around 5:30 pm. This so happens to be the time that I called to let them know that I was on my way. it was almost like once we called they remembered that he was even there. People have speculated and said that my baby was possibly mistreated due to the nature of his breed. He is not an aggressive puppy and never has been. He is still a puppy and acts like a puppy. I can only speculate on what actually happened seeing that there is no live stream to see your fur baby. Only in VIP which I didn't even know existed. I can't express enough how much I am unsatisfied about what happened.

PET HELL!!!! DO NOT GO TO THIS PLACE I took my dog, in perfect shape and health, to PetParadise's grooming service. After 1 hour from the moment i picked him up, my dog couldn't open his eyes, I called the manager and he asked me to wash his face off with water That didn't work and my dog was worst so I took him to The ER vet; they stained his corneas and found damaged in both eyes! If more time has passed, they said the damage would be PERMANENT! They asked me to apply ointment and take him to the vet next day!. But he was still with his eyes closed and now extra uncomfortable because they put a collar on him! something irritating got into his eyes, for sure. Next day I took him to his primary vet, he diagnosed conjunctivitis and confirmed the damage in his eyes. He has to come back to follow up his condition! The manager of PetParadise just said, and I'm gonna quote "I have forwarded all pictures and videos to my Regional manager to view but we can not promise any payment till Nicco vet visit and it shows what was the cause". I already sent them all the vet's reports and the manager said he has "CVO of PetParadise looking into this situation" so in the meanwhile I'm paying all the expenses and they haven't even refund me for the grooming cost of $60. I also, asked the manager to send me the name of the products that they have used on my dog, and he never responded. I can't believe how they use these type of products and cause this damage! I have pictures and videos of my dog minutes before entering to their place and he was perfect! After the grooming, we went straight home and he couldn't open his eyes! It just breaks my heart that I wanted to give him the best grooming service and now his suffering and facing cornea damage! A week has passed and PetParadise haven't done anything!!!

💙🐶 happy dog! Happy Mom

Took my dog to Pet Paradise for about a year.. Kept noticing his energy was still there when I picked him up. Started watching the cameras to realize, they were never hardly out! After some research found out most Pet Paradise facilities ARE NOT an all day play facility, as a matter of fact they barely play at all! 2 hours of play in the AM and 2 hours of play in the afternoon!! WHAT? out of 12 hours open they only get 4 hours and locked up 8? No way, not for me! Not paying $30 to lock my dog up!

We brought our senior dog to board over the holidays, and he came back to us almost 10lbs lighter. He got sever kennel cough while there, and they did not tell us. We did not receive the daily updates like we were supposed to, and I had to call multiple times about it. I will never bring my dog here again!

Pet Paradise isn’t a paradise for your pet ! I allowed my 4 year old 5 lb Yorkie to stay with them for a week. My Baby came home full of fleas and acting different. I don’t know exactly or in details what was done to Her but I do know she had fleas! I called to tell them and corporate of my experience all I got was excuses as to how she got fleas at their place Corporate hasn’t responded this is an awful place to leave your pet