Pet ParadiseReviews of petparadise.com

Just plain terrible. I have brought my 2 Dobies to Pet Paradise for years and loved their service originally but over the last 2 years they've become so bad that it is utterly unbelievable. You'll be given conflicting procedures and rules by the staff. My dogs are over 100lbs and their feeding rules only allow for so much food. My dogs are not overweight but and are healthy eaters and routinely eat over 2 cups of food at a time when they eat. There are so many things to complain about that I simply can list them all. As proof of the horrible services from your first interaction with Pet Paradise, all you need do is call the main number and attempt to make a reservation. If you get someone in less than 30 minutes, I'd be willing to eat my hat on youtube.

Horrible place! Our dog came home with bad diarrhea! Had to take him to our vet and $100 later he is on medicine. He lost 7 lbs in 9 days. I talked to somebody and they are blaming it on me. They told me he had a loose stool and asked if they should give him a probiotic and I told them yes and i did tell him he did have a loose stool when he was nervous not a watery stool that he had when he got home. Nothing was mentioned when we picked him up so I assumed his stool went back to normal! Not sure how he bit his tongue but I also received a call that he bit his tongue. Obviously I cancelled his day camp that he was scheduled to have later in the week.

We left our dog for the first time at the Pet Paradise in Charlotte, NC near the airport this past weekend (Friday through Sunday). We checked the webcams in the public areas multiple each day she was there and never once managed to actually see her playing. Upon picking her up and getting her to the car we realized she smelled intensely of urine all over her body. The smell was so bad that we had to drive home with all of the car windows open and still got huge wafts of it when we stopped for a light. She is a husky with a very thick undercoat, so as soon as we got home we had to scrub her for about half an hour to successfully get the smell out of her coat. Within half an hour of arriving home we also came to realize that she had diarrhea. We initially thought maybe it was just a result of some anxiety, since it was her first stay away, but it is now Tuesday and she still has diarrhea. We provided food and treats for her, as well as explaining that she can not have anything to eat that contains gluten because it gives her diarrhea. We can only wonder now whether she was given someone else's food/treats or if the conditions which left her urine soaked also led to the diarrhea. Now we will likely be left with a vet bill since the diarrhea has yet to subside. I thought the staff were so kind and helpful, but this is completely unacceptable for a boarding service.

I boarded my cat for 20 days at Lakewood Ranch. Upon pickup I found no consideration for long term stay (should have asked ahead of time) and was totally surprised with extra daily charge of $5 - because they're extra busy! So I had an additional $100! When I questioned, I was given a day's refund of $30, not even the $35, which just tells me their business mission is to make money first and foremost. During my trip I watched on the Webcam quite often and never saw anyone giving personal attention to a cat, and there were many times when all the "cat condo" doors were closed, allowing no free time to any cat. I'm very disappointed, feel like I was extorted, and do not recommend this business at all. VDJ

Terrible place! Left our dog laying in her own pee filled blanket! She ended up contracting pancreatitis! They didn't use the pee pads, food, treats we supplied them at all. Charged us extra to to use their expensive food that she barely ate! Please do not leave your baby here!

The first time my dog ever boarded at the pet paradise university location in Jacksonville Florida, he get really sick with kennel cough. The facility was no help with costs or anything. And I know for certain that they do let other dogs stay there without proper shots being done beforehand.. my dog is always at home and never around other dog other than when he boarded this time.

What do I like most?? NOTHING!!! The lobby is dark and dreary, and the amount of dog's barking made me wonder about their care!! Also, please look at the video of the "small" dog area that has big dog's too, and how it is very overcrowded, the big dog area was also very overcrowded!! So here's my story. I was just turned away from my grooming appointment because we were a few minutes late!! Amanda the Asst manager was very helpful but said that the groomers set their own appointments and won't change! This groomer was not even willing to look at Izzy, and if he had he would have realized how easy of a job it would have been, since she is combed every day and is not a challenge to groom!! So here's the background on what happened. I spoke with someone about a month ago and signed up for a meet & greet at 9AM and grooming at noon. I had tried to call them this past week to confirm my appointment but after 5 tries and not having my calls answered or returned I thought that they did not want my business, I even tried to make contact through the website!! PLEASE NOTE, You cannot call this location directly and no one responds to messages!! I got a phone call from them today at about 12:15, my origianal grooming appt was set up for 12 noon, but remember that my meet and greet was set up for 9AM, so why didn't they call earlier????? I was able to talk with them after learning how to get through to the Naples location, they said that if I could be there in 20 minutes they could groom Izzy. So after my 25 drive, they turned us away which I think is VERY POOR customer service!!!! You could not pay me to go back into that place and I will make sure that everyone of my dog owner friends know what happened!!!!

They call themselves “Pet Paradise”, but for us it was more like HELL! If you’re looking for a safe place to board your beloved pet while you’re away, well look further as this is NOT the place. Our baby went from there straight to a hospital where he underwent a very painful and costly surgery ($2,200.00). Despite my daily calls to check on him while we were gone for 3 days, all I got was he’s doing fine when clearly he was not. He was in distress and his issue was never addressed or brought to a Vet’s attention. No pet parent should pick up their baby wet, terrified, fetid and a broken spirit... I wouldn’t trust this place and would NEVER recommend them to anybody as they’ve failed to do what they’ve been paid for!