Lorraine L.
Petlink is directly responsible for me…
Petlink is directly responsible for me being reunited with my sweet little pug Autumn. I’m forever in their debt & words cannot express my gratitude ♥️

Peace of mind comes from trusted servicePetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life.We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
PetLink (petlink.net) has 1,023 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Lorraine L.
Petlink is directly responsible for me being reunited with my sweet little pug Autumn. I’m forever in their debt & words cannot express my gratitude ♥️
Caitlyn L.
Don't use them. I rescued a cat over the weekend. The scanned chip said they were registered with petlink. The owner associated with the chip said it wasn't her cat. It ended up being my neighbors cat, who had a different chip number, but looked the same. Both with petlink. Somehow, petlink got my email, and has been sending me daily emails, asking if the owner and cat have been reunited. When I emailed explaining the situation, with the chip number, they only asked for the chip number again. So I tried calling today. I gave the number and when I tried to explain what happened they just wanted the number again. I declined, they called me rude, and hung up. Less than a minute later, I got a text calling me a b*itch, and I blocked them. Don't use unless you want a bad experience.
Response from PetLinkFeb 7, 2024
We apologize for the poor experience you had with our support team both my email and phone. We have coached both agents on how your email and call should have been handled. Your email was provided to us when you filled out the found pet report online in our database, once the found pet report is filed you will receive email notifications until the found pet report has been closed or after 5 days. We can confirm the found pet report has since been closed and you should not be receiving any notifications from us. We do not send out texts to anyone who files a found pet report with us. Our support team does not have the option to send texts by email or phone.
Kerstyn
I found a dog that had a chip registered to someone. I was told they reached out. I never received a call from said owner so I called pet link again for a follow up and they hung up on me. I called again shortly after and the guy on the phone was annoyed saying I’ve reported the dog three times. False, only did it once. At first they were nice and I was considering getting my own dog chipped with them. But now that I know they clearly don’t care about reuniting the dog to the owner, not gonna happen.
Response from PetLinkFeb 6, 2024
Hi Kerstyn, We apologize for the poor experience you had with our phone support. The calls were pulled and reviewed. The male agent you spoke with was coached on how the call was handled.
Evan O.
There website is garbage and hard to navigate.
John
Daisy got out and took off. Driving around looking for her she kept alluding us. A thoughtful person found her and took her to a vet office. They scanned the chip and we had her home in 3 hrs.
SLAY S.
Today my beloved Rello ran away from home. He was micro chipped and returned home to me . Unfortunately he was involved in a fight and severely bruised as well as a concussion...The vet treated him and he's on the road to recovery. I am so thankful for petlink...
Robert H.
These people are completely incompetent! We’re talking about an organization that can’t get even the most simple things right. Don’t waste your money or time with them. 24petWatch is free, and they actually know what they’re doing and will treat customers like a customer. Petlink KNOWINGLY leaves pets registered with people who do not have the animal in an effort to extort more money from people. In short, they’re pinheads - the entire company. By the way, on many of these complaints, you’ll see a response from Petlink with some drivel about paperwork not meeting their standards, or something similar. Don’t be fooled into believing this garbage! What they are really saying is, “ we’re way too STEWPID and inflexible to even consider providing an acceptable level of service to people and their pets; we can’t be expected to connect simple dots.” Again, go to a worthwhile registry that actually cares about pets and is committed to providing a reasonable level of service and support. Edit 1/15/24: The reply from the shysters at PetLink just confirms my assertion. Do yourself a favor and use another registry like 24PetWatch, because these folks at PetLink could not possibly care less about your pets.
Response from PetLinkJan 16, 2024
We were contacted back in June of 2020 regarding a transfer of ownership request that was submitted and denied due to the proof of ownership not being in the owner's name requesting the transfer. It is against our policies and procedures to approve a transfer request if the owner's name listed on the document does not match the owner's name listed on the account. We offered to add his wife's to the account so we could process the transfer request accordingly. The transfer can be done at no cost by Middleburg Humane Society without proof of ownership needing to be provided, they can be contacted directly with this request.
Linda C.
It is impossible to reach PetLink.net either by phone or email. After a few tiring, frustrating tries to get in touch after waiting a very LONG time I still am unable to reach them. Received an email stating my membership was now inactive but all my paperwork shows there is never another new registration fee at any time. Come on now! Get your business in order!