Tracy L.
I got off to a very rough start with my…
I got off to a very rough start with my PetLink order. I contacted PetLink - they were very helpful- they solved my problem very quickly. I'm excited to use their product!

Peace of mind comes from trusted servicePetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life.We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
PetLink (petlink.net) has 1,023 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Tracy L.
I got off to a very rough start with my PetLink order. I contacted PetLink - they were very helpful- they solved my problem very quickly. I'm excited to use their product!
Phillip P.
User friendly.
Danielle
I reached out to Petlink and they resolved my issue that same day. They were very helpful and prompt.
Christine I.
your app stinks and says I am not registered yet. That is hogwash. I can't setup the new GPS I bought for my dog.
Response from PetLinkSep 18, 2025
Hello there, We're sorry you didn't have a good experience with our GPS. You were issued a refund and sendt a return label on 9/10 via email. Thank you, The PetLink Team
Elizabeth M.
Pet Link is a great value and easy to set up. I am a senior citizen. My dog got loose once and I was lucky that I had people to help me at the time. I am usually by myself. I feel so much better knowing that I have Pet Link if it ever happens again.
KJH
Go with another company! Customer service is horrible! The app is outdated and getting someone to respond to an email is almost impossible! Spend more and go with someone better! I am still trying to get someone to send me a return label after they told me they would!
Response from PetLinkSep 8, 2025
Hi KJH, We're sorry about your experience. We have communicated with you via email and stipulated that the return label would arrive to you within 3 business days, but it should have arrived in your email box today. Let us know if you have further questions. Thank you, The PetLink Team
Glenda
Very Easy to do.
Daisy J.
I ordered a badge to my dog< when I received the badge, her microchip number was printed with the company name "petlink and phone number". I'm totaling disapointed. microchip # is very personal piece of information to display in a badge at a public eyes. I have another dog with different company, and the badge just display company name and phone numbers only.
Response from PetLinkSep 8, 2025
Hi Daisy, We have emailed you directly to handle this issue. Thank you, The PetLink Team