PetlibroReviews of petlibro.com

Great product, great customer service!

Acheté en Septembre 2025, la fontaine a commencé à buguer fin Octobre. La fontaine a toujours été nettoyer toutes les semaines, changement des filtres toutes les 2 semaines. Lors de ces opérations ainsi que le remplissage du bac d’eau, au moment de remettre le bac sur le socle, la pompe ne redémarrait pas tout de suite, plusieurs manœuvre repetitive étaient nécessaire afin qu’elle fonctionne. Fin décembre, la pompe ne redémarre pas. Censé simplifier son utilisation, c’est tout le contraire, la pompe ne fonctionne plus et c’est le bac entier qu’il faut changer. Je ne recommande absolument pas ce produit. Edit : j’ai pris contact avec le SAV de PETLIBRO qui ont été correct. Ils m’ont de faire plusieurs manipulations et ma pompe a pu redémarrer. Néanmoins, je laisse 1 étoile car il serait bien de mettre à jour le manuel d’utilisation en intégrant l’entretien de la fontaine, ce qui n’est pas le cas aujourd’hui.

James did an amazing job with my unit failure. He was very responsive. I would recommend him and the Company/products to anyone.

I recieved support after my feed malfunctioned and lost connection with the wifi. The customer support was helpful respectful and professional. Though at first I wondered if I was talking to a AI employee, they was very helpful with troubleshooting. I was transfered to James who was also thorough, polite and professional. I present them with my problem and they were quick to responded and worked quickly to fix my issue.

Fast and friendly service. Solved my problem immediately. Dedicated to keeping pets and owners happy.

I have the wet food automatic feeder. It works perfectly! I love that it shows you how many times and how long the cat has eaten. I had an initial issue an support was great too.

I had a minor issue with a few buttons on my smart cat feeder, so I reached out to Petlibro support. They responded very quickly and were extremely efficient with their communication. They clearly explained what to do, and within two or three days they had already sent me a replacement. The customer service was excellent and hassle free. My cats absolutely love the feeder, and I love both the product and the app. It has made feeding time so much easier and more reliable. Highly recommend Petlibro. Great product and even better support.

Petlibro was very helpful when I reached out with a concern, helping me troubleshoot and delivering on their warranty promise.