PetlibroReviews of petlibro.com

Ich möchte die Futterautomaten zurückgeben, da meine Kater Angst haben, die Netzstecker heiß werden und sie zu laut sind. Ich warte seit 5 Tagen auf eine Adresse für die Rücksendung und bekomme immer mehr Rabatt angeboten, wenn ich sie behalte. Unmöglich dieses Hinhalten.

Finally, thanks to these products, I’ve solved the problem of taking care of my cats even when I’m away from home for several days. The devices are fantastic, and the apps for managing feeding are perfect—intuitive, easy to use, and truly reliable. I purchased both the wet food feeder and the dry food feeder, and now I couldn’t do without them. Petlibro’s customer service is also exceptional: the staff are extremely kind and very quick to respond. Highly recommended! Finalmente, grazie a questi prodotti, ho risolto il problema di prendermi cura dei miei gatti anche quando sono fuori casa per più giorni. I dispositivi sono fantastici e le app per gestire i pasti sono perfette: intuitive, semplici da usare e davvero affidabili. Ho acquistato sia il distributore di cibo umido che quello di cibo secco e ormai non potrei più farne a meno. Anche il servizio clienti Petlibro è eccezionale: personale gentilissimo e rapidissimo nelle risposte. Consigliatissimi!

There was a problem with the delivery service, they were rude and actually threw my package onto my porch. They had no idea what was in the package and it could have been damaged, fortunately it wasn’t but that company is not customer friendly. I contacted Petlibro and Vincy responded to me very quickly, making sure the product was not damaged and reassured me that he would take care of letting the delivery company know about their service. We love our Petlibro products and their customer service is excellent, prompt response and reassurance that we would always be taken care of.

They worked with me to try to resolve the issue with my device and when we were unable to fix the problem they sent me a replacement device.

Great customer service and I really like the Luna Litter Box and AI feature.

Excellent! I had to email for the first time with a small issue about my Dockstream Cordless 2 water fountain that I couldn’t fix, it literally was resolved within 5 minutes - so impressed with Petlibro customer service. Polite, friendly and knowledgeable, love this brand.

I requested assistance because my Petlibro wet feeder was not working properly. Randy was the representative I worked with. After a few email correspondences where I shared a video and a couple of photos of my defective Petlibro he was able to assist me and ordered a replacement under the warranty.

I recently had an issue with my Polar Wet Food Feeder from Petlibro and reached out to customer support. Randy was the representative who helped me, and I had a great experience working with him. At first, Randy walked me through several troubleshooting steps to try and fix the problem. He was patient, clear, and very thorough in making sure we covered all possible solutions. When those steps didn’t resolve the issue, he quickly recognized that the unit itself was defective. Without any hassle, Randy arranged for a replacement, making the entire process smooth and stress-free. I really appreciated his persistence in trying to fix the issue first, and then taking swift action once it was clear the product was faulty. Thanks to Randy’s excellent support, I now have a properly working feeder. It’s great to see customer service done right—I’d definitely recommend Petlibro and their team!