PetlibroReviews of petlibro.com

The follow-up customer service was excellent. Very detailed, polite and professional responses. Much appreciated.

Worked with me to fix an issue, great customer service

I had a really positive experience with Petlibro customer support. Melissa was incredibly kind, responsive, and helpful throughout the entire process, and she made everything very easy and stress-free. The team quickly arranged a replacement for my Polar Wet Food Feeder and kept me updated along the way. I really appreciated the professionalism, follow-up, and genuine care they showed during our interactions. Thank you again to Melissa and the Petlibro support team for the excellent service!

The quick and thorough communication was great. I lost a part, which wasn't covered under warranty, of course. But the part was less than $10 and shipping was free. I was grateful.

Stopped working for 5 times, our cat had no food for a day, support has not replied to my 4 e-mails. This is a dangerous company!

Service client réactif, très aimable et impliqué dans la recherche de solution. J’ai pu résoudre mon problème avec succès. Je recommande ce support après-vente et donc le suivi post-achat des produits PETLIBRO.

A honest rundown of my situation: I purchased a Luma Smart litter box third-party and the power cord/power adapter became lost. I was excited to give the new litter box a try but can’t because I cannot power it and don’t want to damage it by using the incorrect cord. I am impressed and relieved by the courtesy of customer service as they helped me with ordering a replacement power adapter for the Luma Smart litter box. The process was very straightforward and I am grateful for the support and responses. It was a very time efficient process for my situation as I was able to handle the issue of replacing the lost power adapter during my lunch break. My granary feeders are a lifesaver and I’m sure I’ll find the litter box very helpful as well. Honestly because of this experience I will be adding other Petlibro products to my household because I (my cats) was taken care of.

I had some technical issues with my Dockstream 2 fountain and Randy went above and beyond assisting me in sorting it out. It’s great to deal with a company that stands behind their products and I would 100% feel comfortable ordering more products from Petlibro. As for the fountain, my Juniper is obsessed. No more drinking out of the tap for her. She stands guard impatiently every time I take it away to clean it. So cute. 🐾