PetlibroReviews of petlibro.com

I bought a polar feeder 1 and 1/2 years ago. Everything was fine until 2 weeks ago when my cat refused to eat from the feeder. Initially I thought my cat was being fussy but after further inspection I realised the feeder wasn’t keeping the wet food fresh and was spoiled. I reached out customer service, I received a few quick answers (I think it was AI), then they told me they would escalate and get back to me in 3 working days. I mentioned that ATM is extremely hard to feed my cat without automatic feeder as he has Kidney disease and can’t eat dry food, and I’m working full time so if they could speed up their responses. Their last email was on the 29/05, I sent a follow up email and no answer whatsoever. I’m extremely disappointed by the interaction, very different from when I contacted them to buy a new tray for the feeder. Also there’s no direct chat or telephone number to contact customer service. EDIT: customer service got back to me and resolved the issue. However it was really slow.

Customer service was courteous and great to work with Vivian was awesome always reaching out to help with the issue I was having with my cat feader.

Great products and great customer service, I highly recommend!

Jede Katze bekommt damit auch wirklich Ihr Futter und auch die gewünschte Menge pro Katze. Der mitgelieferte Chip funktioniert sehr gut. Die gesamte Handhabung ist sehr einfach. Durch den Zeitplan den man einstellen kann, kann man die Fütterung auch gut über den Tag verteilen. Diese Futterautomaten anzuschaffen, war eine sehr gute Entscheidung.

Dangerous! They have a dangerous amount of EMF radiation! Get a tester for yourself. You’ll see!

TLDR: had issues with drawer cover closing on pet while eating, reached out and it was resolved quickly, with great communication and support, exceeding my expectations. The long: I have three cats in my house and needed to account for food insecurity with my calico, found scared, hungry and pregnant on the streets (because sometimes people aren’t so great), and two grazers where one was also very interested in opportunities to get access to others dishes, seemingly on principle alone. Results were wonderful so I purchased one for my daughter and her senior pre-diabetic kitty and the results and experience continued to be top tier. Running total feeder count: x2. After experiencing the feeders for a month or so, I realized the benefits for my other two ‘grazing’ cats and made the jump, buying two more. Running total feeder count x3 in my house, x1 in my daughters. After about 45ish days of smooth sailing (past the return window) one of the feeders started closing on my calico mid-meal, while her face was literally in the bowl. Gonna be honest after buying four -that’s not a small amount of money- I was quite put out and had some expectations for the company to help resolve. As you’d imagine. They, VIVIAN, not only met these expectations, they exceeded them. I was walked thru various tests and once it was determined it was the tag, they immediately shipped me a replacement collar and tag, free of charge (to me). But it wasn’t just the quick action. It was the understanding of my concern and how important this was to me. It was Vivian’s follow ups when I got distracted by work/ life. It was Vivian not letting the issue ‘time out’ or ‘expire’. Checking to see if I needed anything else while problem solving. It was their overall patience, support and understanding. During this time, I was approached re: two (more) cats in need of a home, where their current situation was not working at all for anyone and decided to welcome them into my already feline heavy household. Knowing the convenience and benefits of this feeder I was now REALLY keeping tabs on how this experience was playing out because did I really want to invest in TWO MORE of these feeders? In this company? These ARE an investment -and this was the first real test to see if I felt this company deserved even more of my money or if I was going to live with buyers remorse and some bitterness. I bought two more. I feel no regerts and now I’m wondering what life would be like with their litterbox and water fountain… maybe we’ll see. Final/ current feeder count: x5 in my house and x1 at my daughters. 5/5 stars

Vincy was very helpful and dealt with my inquiry smoothly

très satisfaite, je fais attention à ce que mes animaux aient toujours à manger et à voire