PetlibroReviews of petlibro.com

Response from PetlibroJun 26, 2026

Hi Cassi, Thank you so much for your kind words and the five star rating. We are delighted to hear that our team could assist you in resolving the issue with your cat’s feeder. It is wonderful to know that the instructions provided were helpful and that everything is working well now. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Response from PetlibroJun 25, 2026

Hi Beryl, Thank you for your message. I understand your concern about the malfunctioning part. We are delighted to hear that our support team provided a swift resolution and that you had a positive experience with the warranty process. It is wonderful to know that you are satisfied with the efficiency of our service. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Response from PetlibroJun 25, 2026

Hi there, Thank you so much for your kind words and for being such a loyal member of the Petlibro family. We are absolutely delighted to hear that your cats have grown up using our feeders, fountains, and cameras, and that the Luma litter box has been such a great addition to your home. It is also wonderful to know that Jestoni and our team could assist you effectively. Your support and recommendation mean a lot to us! 😊🙏 If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Response from PetlibroJul 14, 2026

Dear Customer, Thank you for taking the time to share your feedback. We understand your concerns and would like to provide some clarification based on our investigation. The POLAR Wet Food Feeder has undergone rigorous safety and reliability testing. Under normal operating conditions and within the recommended ambient temperature range, the product is not capable of generating temperatures that would melt its plastic components. Based on the photos you shared with our support team, only the plastic insert in the center of the stainless steel food tray shows signs of melting, while the corresponding area on the feeder base that comes into direct contact with the tray remains completely intact. Based on these observations, the damage is not consistent with heat generated by the feeder itself. Rather, it appears consistent with external heat exposure to the stainless steel tray assembly, such as cleaning the tray in a dishwasher or another high-temperature environment. We also understand your concerns regarding product safety. Please rest assured that we have not received any confirmed reports of this product causing a fire or presenting a fire hazard due to melting during normal use. Our records also show that our customer support team has been in contact with you and has already responded to your case with a proposed resolution. If you have any additional questions or need further assistance, we encourage you to continue communicating with us through your existing support ticket. We remain committed to working with you to resolve this matter. Thank you for giving us the opportunity to clarify the situation. Sincerely, PETLIBRO Customer Support

Response from PetlibroJun 24, 2026

Hallo, Vielen Dank, dass Sie sich umgehend bei uns gemeldet haben. Wir freuen uns sehr über Ihre positive Bewertung und das wunderbare Feedback zu unserem Brunnen. Es ist toll zu hören, dass Ihre drei Kater und drei Katzen den Trinkbrunnen so gerne nutzen. Dass unser Kundensupport Ihnen bei dem Problem mit der Adresse helfen konnte, freut uns ebenfalls sehr. Wir bedanken uns herzlich für Ihr Vertrauen in Petlibro und hoffen, dass auch der dritte Brunnen bald bei Ihrer Rasselbande für Freude sorgt. Wenn wir Ihnen weiter behilflich sein können, lassen Sie es uns bitte wissen, wir scheuen keine Mühen, um Ihnen zu dienen.

Response from PetlibroJun 23, 2026

Hi Meghan, Thank you so much for sharing such a heartwarming review about Oliver. We are thrilled to hear that the Luma, RFID smart feeder, and Dockstream 2 are helping you monitor his health and providing you with peace of mind. It is wonderful to know that Oliver is settling into his new home so well after his health challenges. We truly appreciate your recommendation, especially coming from someone in the veterinary field. It is also great to hear that Christian was able to provide you with excellent support. We are honored to be part of Oliver’s journey to health and happiness. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.