PetlibroReviews of petlibro.com

I kept getting endless ads on social media, after seeing their ads TOO many times, I thought I’d give it a go and purchased a few items. I need to return one of the purchased items but no one from your customer service department is responding back.

J'ai commandé une Granary Distributeur double. Sauf que les croquettes ne se distribue pas correctement donc on me dit : - mettez un bol simple - Pour remédier à ce problème, nous vous recommandons de légèrement surélever l’arrière du distributeur afin de créer une pente douce. Cet ajustement pourrait aider la nourriture à glisser plus facilement dans le bol et ainsi résoudre le problème. Super !!!!!!! Donc on m'a offert un bon d'achat sur leur site mais la machine ne marche toujours pas et on ne me répond plus !!!!

They were very thorough in their review, but once it was determined that there was an issue with the product, they were incredibly quick to make it right and replace the product for no charge. Very friendly folks to deal with as well.

I am an avid Petlibro owner and fan. I am a frequent traveler who relies on caretakers to look after my cats when I'm away. I purchased a Polar Wet food feeder to see if it would keep the food fresh. It works very well (and the app is quite good). Now, I use 9 Polar feeders (yeah, it was expensive) exclusively to present fresh food every 2-3 hours throughout the day. That offers the freedom for me to prepare 3 days of meals at once. More important, with my purchase of extra bowls, I can prepare meals in advance, for my caretakers while I'm traveling (I use my vacuum food sealer to keep the bowls/food fresh until they swap the old bowls, which eliminates the need for the caretakers to do anything except open the bags and swap the bowls). My cats are used to the feeders and the 3-days between re-supplying the feeders takes the pressure off me and the caretakers, knowing that there's always fresh food available. I use small portions in each bowl, so that less food is wasted (1 5.5oz can is divided into the 3 sections). The quality of the feeders and app are quite good. When one of my feeders had a malfunction, Petlibro's support quickly diagnosed the issue and replaced the unit for me. Bravo! I also have a DockStream system for providing fresh water. It's a good design and I'm pleased with that purchase as well.

Eine super Ergänzung die es möglich macht seine Haustiere zu beobachten und Bellfreudigkeit zu überprüfen, so muss man sich nicht auf Aussagen der Nachbarn verlassen. Die Kamera lässt sich flexibel in der Wohnung aufstellen oder auch fest installieren. Alle benötigten Teile werden mitgeliefert. Die App zur Steuererung funktioniert einwandfrei. Ich persönlich stelle die Kamera nur auf wenn ich sie auch benötige.

I ran into an issue with one of my Polar Wet Food feeders where the refrigeration suddenly stopped working. I was provided with some troubleshooting steps that, unfortunately, didn't resolve the issue. Support was very responsive and quick to remedy the situation by sending a replacement unit.

Petlibro has been excellent to work with. I’ve come to be greatly impressed with them as a company. The technicians I’ve worked with have been excellent all the way around. I’ve had some glitches from browser related issues, but that’s not necessarily their fault. As for the products, they are excellent and they’ve stepped in to correct any issues I’ve come across.

I use almost all of their products. I must say, in terms of product quality, safety, and the app, they are quite successful. Their products don’t break easily and can be used for many years. The cartridges are designed in a very primitive way, which makes them affordable and easy to find anywhere. The only point I could criticize is that sometimes you may experience software related issues. For example, the product may notify you that your cat has drunk water even when it hasn’t. Or, although most of the problems have now been resolved, the food dispenser may still fail to connect to the internet. Despite this, the reason I gave them five stars is because they truly stand behind their products and care deeply about customer satisfaction. For example, if you believe that a product does not deliver a promised feature, they provide a no questions asked refund. Or, if you experience an issue with a part, they immediately send you a replacement product to your address without any hassle. The fact that they do this without prioritizing profit made me very pleased. Perhaps there will be more advanced products in the future, but for me, working with a brand that values customer satisfaction this much is honestly more important.