PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
EKS
First time ordering with this company, placed the order on 10/17, by 10/28 still hadn’t received it. I called and apparently the shipment got lost. Employee offered to send out another order but declined to give any type of promo code or discount even though I told her I had to go out an purchase food elsewhere on a day by day basis until the order arrived. She said I only had 2 options, new order or a refund and that I had to pick one.
JENNIFER H.
Unfortunately when I placed my order my items were in stock. Then I got an email saying they were out of stock and I was refunded. Haven’t order again.
Ann
Very punctual and nice. But the FedEx delivery person did not do his job. Left the box near the mail box and not at the door. I am senior and cannot pick up this heave box.
Allyson
PetFlow came through for me with a prescription order when Chewy could not! Hours on the phone with Chewy and multiple customer service agents and Chewy failed - they have problems over there. I contacted PetFlow and they took my prescription and had my cat food shipped to me, arriving within a few days. Chewy has now lost all of my business and I will be forever loyal to PetFlow! Thank you PetFlow for handling a simple transaction in a simple way! Thank you, thank you!!!
Loren O.
Love the convenience of not having to shop and hoist large bags of food.
SHEILA H.
I ordered treats that showed in stock. They never came so I emailed they said they were now out of stock and would notify me when in stock? They ended up cancelling my order . Not a good experience for first time customer.
CURT S.
Great fast service, great intro prices for new customers when you do autoship!
LISA B.
Horrible customer service keeps lying to me about when my order is going to come in every time I looked it up it was supposed to be delivered today at at 10:30 in the morning now too and it never showed up and I can't seem to find the damn email to tell me where the hell my order is then I call at 9:43 and your clothes when you're supposed to be closed at 10 I know you're located and Las Vegas we're on the same time zone what the hell's going on