PetflowReviews of petflow.com

4.557,206 reviews
Pet Stores
3747 Hecktown Rd, Easton, Pennsylvania

Write a review

Directions Website

Petflow

Write a review

About Petflow

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.

Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: petflow.com
Website: petflow.com
Category: Pet Stores
Location: Easton, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 1% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Petflow reviews

57,206 approved reviews, newest moderated first

Robert W.
Oct 15, 2025
Shipping is so quick
Shipping is so quick
Response from PetflowNov 7, 2025
We love hearing that! Thanks for sharing your experience and for choosing Petflow.
Steve A.
Oct 15, 2025
From start to finish it was excellent…
From start to finish it was excellent and fast delivery
Response from PetflowNov 7, 2025
We’re so happy your order process was smooth from start to finish. Thank you for the kind words!
PATRICK C.
Oct 15, 2025
Wrong delivery address
My shipment t was supposed to be redirected to my new address and it was not. I was charged for items that I did not receive, I was emailed stating that it would be shipped to my new address in Wyoming, and it was delivered to Nee Mexico. PetFlow credited my account and I am satisfied with how they resolved the issue. I look forward to continuing my relationship with the company.
Response from PetflowNov 5, 2025
We’re so sorry for the mix-up with your shipment and understand how frustrating that must have been. I’m glad to see that Gabby from our customer service team was able to get this sorted out for you. We appreciate your patience while we worked through it.
Bruce E.
Oct 15, 2025
The customer service chat line is sub…
The customer service chat line is sub par. There was clearly an issue with pricing on an order I placed (it was a $34 difference from month to month on an autoship) - I asked if there was anything that could be done and they flat out said no.
Response from PetflowNov 5, 2025
We’re sorry for the frustration this caused and appreciate you sharing your feedback. The price difference was due to recent updates to our pricing to help cover increased operational costs. We understand how that can be disappointing and will share your comments with our leadership team as we continue to review our processes and communication.
Mary
Oct 15, 2025
Easy to order and quick delivery
Easy to order and quick delivery.
Response from PetflowNov 7, 2025
We’re happy to hear your ordering and delivery experience was smooth! Thanks for choosing Petflow.
KIMBERLY P.
Oct 15, 2025
Beeen using them for years a
Beeen using them for years a ! The customer service is fantastic
Response from PetflowNov 7, 2025
We truly appreciate your loyalty and kind words about our service. Thank you for being part of the Petflow family!
Paula
Oct 15, 2025
Love how easy it is to use petflow
Love how easy it is to use petflow. Arrival of product from time of order is a little slow, so 4 stars. Still highly recommend. Just plan to wait a week for delivery.
Response from PetflowNov 5, 2025
Thank you so much for the kind words and for recommending us. We’re happy to hear you find PetFlow easy to use. We appreciate your feedback about delivery times and are always looking for ways to make shipping faster and more reliable.
Mary M.
Oct 15, 2025
Always on time
Always on time. It's nice to get our dogs food delivered right to our door. Very dependable.
Response from PetflowNov 7, 2025
So glad to hear your deliveries have been reliable! Thank you for trusting us to keep your pets’ food coming right on schedule.

PetflowReviews of petflow.com

About Petflow

About these reviews

More in Pet Stores, Pennsylvania

NaturalPetWarehouse.com

Keystone Puppies

Cuboid Aquatics

KV Supply

PetflowReviews of petflow.com

Petflow reviews

Shipping is so quick

From start to finish it was excellent…

Wrong delivery address

The customer service chat line is sub…

Easy to order and quick delivery

Beeen using them for years a

Love how easy it is to use petflow

Always on time

About Petflow

About these reviews

More in Pet Stores, Pennsylvania

NaturalPetWarehouse.com

Keystone Puppies

Cuboid Aquatics

KV Supply

Petflow reviews

Shipping is so quick

From start to finish it was excellent…

Wrong delivery address

The customer service chat line is sub…

Easy to order and quick delivery

Beeen using them for years a

Love how easy it is to use petflow

Always on time