PetflowReviews of petflow.com

good customer service

Great and prompt service and delivery. The bag charge was a bit of a surprise though. Might be wise to hide that under one of the other headings?

I placed orders during weekends. The return email said my order would be placed the following Monday and email would be sent of when to expect delivery. I have had to call customer service a couple times and order was finally put thru. My dogs do better when their food isn't changed. This has happened several times. When we started using your service it would only take a day with next day delivery.

I thought that the price was high compared to the vets office other than that the experience was good

I had a very frustrating experience with PetFlow. My original order was scheduled for next-day delivery. However, it took close to a week from getting the cat food I ordered. PetFlow misled me on my delivery date. This is the only food my cat can digest - so it became an emergency situation. I can do without such excitement.

Very happy with my purchase experience, excellent help. Thank you

I paid for a package of food for my chihuahua that needed a recipe from the vet, but we could not get it, so I would like to have my money back.

I wrote to the company regarding a complaint about customer service claiming that I didn't have funds to pay for an order that was an auto ship and said backordered, and after ordering something else, I got billed for it. Not knowing what this charge was, I called in to find out. The customer service gal looked up my file and came on the line and humiliated me, saying the order hadn't shipped because of a PAYMENT ISSUE, when in fact it hadn't shipped because PETFLOW didn't have the stock!! I have been ignored, ZERO response from PETFLOW. Apparently my business is not valued after so many YEARS!