PetflowReviews of petflow.com

Never received what I ordered. 4 days later they told me it was ever in stock. I will never order again from this loser company.

I appreciated being informed that you were out of an item. I was refunded promptly. I had ordered 2 to take advantage of free shipping. I inquired if I was going to be charged shipping on the one item. It took some time to verify that I wouldn't be charged (thank you) but I was never informed when you will have the 2nd item in stock.

No complaints. :-) I got what I wanted, and it came soon.

This company stinks. I ordered enough to get free shipping. Then they email me and say they do not have the dog feeder that was the entire reason for the purchase. So I ask them to cancel it. It was already shipped, so I ask can I return it , they said yes and sent me the shipping label. Then said I would get a refund minus the shipping. There would not have been a shipping fee at all if they had the product that I ordered, so I should not be charged a shipping fee at all since none of this was my fault. Now, I am having to waste my time writing this review so that other know how they treat their customers!!!!!!!

I ordered prescription cat food said it was in stock but it wasn't after waiting for shipping confirmation that never ca.e. After several emails I was informed that you canceled my order .

PetFlow needs some serious work on its auto-ship program. I am supposed to get a shipment of dog food every three weeks. My auto-ship records show my last Shipped: 08/28/2022 and my next Ship Date: 09/19/2022. Considering this is only February, your auto-ship program needs some serious work.

You provided excellent service. My order was shipped when I was told and it was complete. I will definitely be reordering. Thank you!

Fast easy ordering and my dog loves the food.