PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
SHELLER W.
I changed my address 2 weeks before moving in November, placed an order for 2 weeks after the move, and my food was still delivered to the wrong address. Customer service never fixed it. Placed another order in Feb and it was also delivered to the wrong address. Customer Svc finally gave me a credit for both orders, but I won't use them anymore. All other delivery svcs have sent pkgs to the correct address.
customer
Pet flow did everything correctly. Fedex lies and claims they deliver packages when they do not.
Anita and D.
I feed a very good, high quality dog food. I live in a small town and unfortunately the little store where I purchased my dog's food stopped selling all pet products. I was going to have to drive 45+ minutes each way to another city to get dog food. A friend in the dog rescue world told me about PetFlow. I am SO HAPPY with them! It is super easy to sign up and its delivered to your doorstep. I'll be adding more dog stuff to my orders.
MARY
Good selection and prices during a difficult time but I was disappointed that two items I ordered turned out to be out of stock but that was not indicated at the time I placed the order. I only found out later when the in-stock items were shipped and as a result I missed out on the chance to order the other items elsewhere, where they were in stock but now are out. Other than that it was a positive experience,
ANNE
Petflow is great. They consistently have my pups dog food in stock as well as some cool toys .
JESSICA
Everything is wonderful except for the fact that it’s difficult to cancel reoccurring orders. This shouldn't be made into such a hassle that I have to call for that to be done.
Lori
Happy I made the switch! I recently switch from a competitor to PetFlow for all my daily pet needs. I made this switch because their prices were simply better (lower) than the leading competitor for same or similar products. Delivery service is as good, if not better, that my previous vendor. No products have arrived damaged, which is great! I have subsequently found that their customer service is exceptional! A situation arose that caused me to contact customer service, the issue was resolved immediately, painlessly and was actually a pretty pleasant experience.
THOMAS M.
No problem with company but will only ship with FEDEX and Fed-Ex lost my package. SO never received my order from PetFlow and what I ordered has been on backorder ever since.