PetflowReviews of petflow.com

We have used PetFlow for dog food purchases for about a year. Everything about the service was great. However, my low rating is based on the Customer Service interface on their website. I discovered I can buy the product cheaper locally, and tried to cancel my auto-ship order. When clicking on the "Cancel Order", I was not actually given a choice to cancel my order, only to pause for up to 11 months. When searching further for assistance, the website has several locations that mention a Live Chat, but no Live Chat seems to actually exist. I then called the 888 number and the Service Rep I spoke to confirmed there is no way to cancel an Auto-Ship on the website. This is not acceptable in today's world of E-commerce in my opinion.

Very responsive and good products.

The Beef Pizzle Steer Bully Sticks Dog Treats gave both of my shih tzu's terrible diarrhea and I only gave them a small piece.

I have ordered online for the convenience, but your delivery company has made it inconvenient. I am sorry, but trying to carry a large heavy box from my condo mailboxes to my unit so it is not stolen is too difficult. My daughter will pickup the food at her local pet store and bring it to me going forward. If you use FedEx I would cut ties. I have had them leave deliveries by my car along with other misdeliveries. Sorry to leave you.

Easy to order and find items on your web site. Fast delivery and friendly help.

Great prices, dependable, free shipping!

My dog food arrived quickly and was just what I ordered. will use pedflow again. Thanks

Prompt delivery every time!