MR
Horrible experience.
The process to order a prescription food is ridiculous. The instructions on how to handle the prescription are incredibly unclear and the expected timeline of when your order will be delivered even more confusing. I placed my order, immediately emailed the prescription, and almost a week late they still had not even sent me an email with any updates. I reached out to them twice, and while their chat reps are very nice, they provided no help. I tried to cancel the order, again after NO notification that the order had been processed, the rep told me she would send the request to cancel but that the foods were processed by another company. THREE days later they shipped the order. You can’t tell me they can’t cancel an order 3 days before it’s processed. I only used Petflow because there was a nationwide shortage of my pet’s food… but in the time they took to process my order, my primary provider of the food was able to get it back in stock, and I was able to place and receive the order before Petflow even processed the order. Horrible experience all around.