PetflowReviews of petflow.com

I have 5 cats. Two of them are eating special food for health issues. It has been hard to find canned food, especially ProPlan, since the pandemic. I have to search for cat food EVERY WEEK at the 3 pet stores in our area, which is very stressful. I was so glad that I found PetFlow on line! So far they have had the flavors that I need, and if they are out of stock I am notified when they are available. Shipping is pretty quick, and I always know when I'm getting my delivery. Recently we found out that one of our cats has liver cancer, with cancer in his lungs, so that has been an added expense. Any way that we can save money on pet products right now really helps. PetFlow is a little cheaper, which helps tremendously. I have emailed and called customer service at PetFlow. They were very friendly and helpful both times. PetFlow gets a 5-star rating from me.

When i had a problem you fixed it fast, ty

I buy birdseed in 50 lb. quantities. Theseed quality is excellent; the mixes are well balanced, and the seed is fresh and viable so I am able to germinate some to use as soft food to my birds. The price was reasonable when so many others are using inflation as an excuse for profiteering. It was shipped quickly. It would be helpful if it could be shipped by another method than Fedex because of their horrible work ethics where they shove the packages out in the mud, but because I knew when to expect delivery I was able to lie in wait for the truck and prevent this. I would look here the next time I need to buy seed.

I’ve always had a great experience w Petflow. I even found a better deal at another site and wanted to cancel my auto ship. The customer service rep gave me a discount instead and I kept my auto ship active and it’s still active today! Excellent customer retention and greatly appreciated. I didn’t want to cancel bc I love the convenience and service.

Only place I could get this Hill's formula dry food for my cat. My cat is fussy and won't eat other dry foods.

Petflow customer service agents are efficient yet courteous. The company clearly embraces the concept of the customer is always right. I've been using this service for five years and have always been pleased.

Service and customer service is excellent!

This was my first time purchasing from this company. I attempted to purchase 6 items. Of the 6 items that I ordered, I only received 2. Those 4 items that I did not receive, 3 were charged to my credit card and then I was notified after the fact that these items were out of stock and that my credit card would be refunded. This is not the way to treat a customer. Pull the product(s) first, then bill the credit card. Not the other way around.