PetflowReviews of petflow.com

Took way to long to get here. This was a cat food order and I'm use to getting it at least in a couple days when I order from Amazon or Chewy. Not sure I'll order from them again.

Have been waiting in my prescription for a month and still haven’t received. Sent in digital and paper copy that still had problem with them verifying and actually sending the prescription. So frustrating. Would not recommend VetSource for pet prescriptions. Hoping to get my order one day…

My dog is on RX dog food Hills Science Diet D/D. I decided to start getting it from you. I order it ( changing flavors/protein because the one I wanted said out or stock) a few days later I haven’t heard anything so I call/text and I’m told that it is waiting Vet authorization. I called my vet and they said they had not received anything. And then call you guys back to let you know please send the authorization again because they have not received it. A week goes by and still nothing. By text and call, I am told they are unsure of what the problem is ( you have the RX and show the product in stock) and assure me that our dog food will be shipped out very shortly. This happens again so I cancel the order. I receive a voicemail another week later telling me they have found the problem, apologizing and offering me a 20% off. I called and ask many questions, like is the product in stock, do you already have my prescription, all of which the answer was yes. So I decide to re-order. Once again I am assured that my item will ship within two days and I Would get a email confirmation with shipping info. When three days go by and I have not gotten an email, I check on the order. I see that it says waiting on that approval… I of course call to find out why since I was told you have already received the prescription. And once again the person was not sure. You see the problem here is that the vet charges every time they send a prescription. So at this time I have paid for my vets approval three times for a product that I have never received! Not to mention that my dog/baby needs to eat!

I have purchased many Milk Bone pill pocket packets. They usually come in 5 pouches per box which helps to keep them from being crushed in shipment. I usually purchase 4-5 boxes at a time. Shipping is slower then other suppliers.

Cancelled my order saying supply of product from manufacturer was unavailable. So I went to another vendor who had no problem filling my order.

Always delivered promptly

Excellent Service

Received my product of prescription kitty snacks quickly. Thank you