PetflowReviews of petflow.com

Just got a new puppy that has to have toy breed puppy ProPlan. It’s been almost impossible to find it, but happily, PetFlow has it, & it shipped FAST! Love auto ship so we don’t run out. Price is also good.

We were notified that our dogs’ prescription food was out of stock with our usual retailer so I did an Internet search and PetFlow was the only retailer that popped up as having the item in stock. I waited for shipping confirmation and never received it so I contacted PetFlow who told me it wasn’t coming from their warehouse but directly from the manufacturer and that’s when I got suspicious something wasn’t right. I contacted the manufacturer of the food who confirmed there was no inventory. I contacted PetFlow to cancel the order since I knew there was no way it was going to be fulfilled and they said they could not. When I finally got the shipping confirmation, I realized there had been a bait and switch and it was a different variety of the food (one we’d tried and hadn’t agreed w our dogs). I ended up with two bags of very expensive prescription dog food that I can’t feed our dogs. PetFlow will not allow a return since it was prescription. Not sure if the switch was on PetFlow or the internet browser, but pretty sure it’s the former.

I appreciate finding products at an affordable price at PetFlow. I usually find those products at a better price than other sites. Shipping was fast and flawless!

Great products and very good customer service!

Fast shipping, all items accounted for and in perfect condition.

PetFlow has the best prices, great communication with me regarding the status of my order & shipping is quick.

My 1st package was received missing items. After just one phone call, everything was handled professionally and a few days later I received my missing items. Would order again

Pet flow has great Customer service!