SYNDEE F.
Shipping
Ordered dog food and I was informed that it shipped on the twenty second of August. It's now the third of September and no dog food. They said it would take seven to ten days. It's now been twelve days.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
SYNDEE F.
Ordered dog food and I was informed that it shipped on the twenty second of August. It's now the third of September and no dog food. They said it would take seven to ten days. It's now been twelve days.
Don L.
all good so far but what can i say about dog food? on time and price was probably fair. so we will see
DAWN M.
I would give 5 stars but I had several issues with the website! I’m sure it’s working through the kinks! Technology is great until it doesn’t work. I will say the online chat was on point with helping. I think I was actually texting with a real human and my technical issues were solved. Shipping was super fast! Overall, I was completely satisfied and will order again!
Linda J L.
I placed an order with the company for high quality dog food. When it arrived it had been expired for nearly 5 months. This was my first order and though they refunded me when I complained, I still lost faith in them as a company. I expect better than expired food. There prices were also much higher than our local small pet shop by about $10. I would not recommend them.
All seeing I.
My dog needed a prescription diet dog food. This company is a joke. Have us the complete run around for 2 weeks, meanwhile my dog suffered. I do not recommend this website or this company to anyone.
CAROLINE H.
Exactly what I ordered and quick delivery time.
THAD S.
I used to enjoy ordering from pet flow for our cats prescription diet. However, recently, the reliability has been terrible, and to make it worse the communication about it has been lacking. They were very quick to charge my credit card while they place the order, and then several days later ended up canceling it, and refunding my money days later. I will be looking for other sources for our food.
BEVERLY D.
I'm satisfied with the food but you need to use stronger boxes. I order 30 lb. bags every month and they are always opening and falling apart.