PetflowReviews of petflow.com

Every one was helpful. I am sorry not to be able to get my at food.

Petflow made it easy, and my food was delivered quickly with no problems! My dogs love their new food, and the auto ship makes it hassle-free!

First time buyer. Ordered one product which needed Vet approval. Once obtained shipping took a while, poor communication as there was none on their part unless I called, repeatedly.

Ive been using Petflow for years now, never had an issue till recently. This time around, I received a package BEFORE I received the shipping notification. Upon receiving my partial order (because one item was on backorder) there was 1 item missing (other than the backordered item). I was charge for all items, but only 2 of the 3 other items were in the package. I called and spoke to someone, they also thought it was very strange to receive the items before the notification and that one of the items was missing. After this conversation, i received the shipping notification for this shipment which did indicate that the missing item was supposed to be included. After about 2 days, i still hadn't received a communication or shipping info on the missing item. I then received a shipping notification for the backordered item, ,but still nothing on the missing item. Not even confirmation of our conversation... nothing to indicate that the missing item was being taken care of. I then emailed you again to ask about it, at that time the shipping notification had come in showing that the missing item had shipped and then a reply to the email to say the same. While there was no real tragedy here... there was a lot of unnecessary stress all due to not being more communicative. The rep had told me that the warehouse failed to input the shipping info which is why the notification wasn't triggered. What ever it was, it was unusual to say the least.

I ordered two cases of food, I provided the prescription and the two cases were ready to be shipped. I followed up the next two days and I was told was due to the prior holiday weekend. But, the two cases were ready to be shipped. However, two days later, I was told that the product was out of stock.?? But, it was ready to be shipped. Which is it???

Very well made and excellent quality of the product 👌.

Never received product nor heard that it could not be fulfilled. Item was listed as in stock when purchased

Absolutely friendly staff and helped me right away. Helped me find the perfect alternative for the same price.