PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
JOCELYN B.
It makes it so convenient having my dog food delivered
Response from PetflowNov 20, 2025
We love hearing this. We are happy that delivery has made things easier for you and your pup. Thank you for being part of the Petflow family.
Billy Marsden J.
how this place has good reviews is beyond me!! Their orders page does not match the amounts on our bank page and we were refused refunds for 2 items that we never received because their warehouse's system doesn't give the workers sufficient warning that items are not available to fulfill our order,,,,,there's no phone number to call and that a manager will call,,,he did but he contradicted what the agent on chat said to me,,,she claims refunds were issued which they were not and he says oh we never charged you the full amount,,,,yet according to the bank website you did and there are no reversals of charges on the site!!! you just lost a customer,,,our vet recommended you,,,,we will definitely let her know to send her pet owner clients elsewhere!! I already called you about this and spoke to a manager and he didn’t seem willing to correct this in fact when i told him I would have to take my business elsewhere his EXACT words to me were “that’s fine” so how can you expect to make this right after a response like that? If you were going to make this right then this should have been handled when i called you on the phone not after you were notified of a bad review!!!
Response from PetflowNov 20, 2025
I am really sorry for the confusion and frustration this situation has caused. Your experience is not what we want for our customers and I understand why you are upset. I have sent you a request privately so we can review your order details, your bank charges, and any refunds that may be pending. Once we have that information, we can make sure everything is corrected. We are also working on improving our website and communication around available inventory so issues like this are prevented going forward. Thank you for bringing this to our attention, and we appreciate you giving us the chance to make this right.
MARLENE B.
Great service
Response from PetflowNov 20, 2025
Thank you so much for the kind words. We are happy to hear you had a positive experience with us. Our team tries hard to make things easy for pet parents, and feedback like this truly means a lot. We appreciate you choosing Petflow and we hope to continue delivering great service for you and your pet.
NANCY R.
I like that I can view my past orders and repeat some products; website is easy to navigate
Response from PetflowNov 10, 2025
We’re glad you find the website easy to use! Thank you for sharing your experience and for being a valued member of the Petflow family!
john 2.
food arrives on time and making changes is easy has the products I need
Response from PetflowNov 10, 2025
It’s great to hear your orders arrive on time and that managing them is simple. We appreciate your feedback!
Customer with good H.
Fast service.
Response from PetflowNov 10, 2025
Thank you for your kind words! We’re happy to know you’ve had a quick and smooth experience with us.
Sue
Love my auto ship program to keep my supplies ready when needed. Great that they send you a notice reminding you of the auto ship and make any adjustments necessary. Recommend.
Response from PetflowNov 10, 2025
We’re so glad to hear that you’re enjoying auto-ship! It’s great to know the reminders are helping you stay stocked up, thank you for recommending us.
DONNA H.
Always great service and shipping is always on time
Response from PetflowNov 7, 2025
Thank you so much! We’re happy to hear everything arrives on time and that you’re pleased with our service.