PetflowReviews of petflow.com

I honestly have never done a review… ever!!! Well, I have ordered twice from this company… and each time there was issues. The first time the help people were amazing and rushed to fix it right away so obviously I ordered again. But, this time omg!!! I had to make a new email because it locked me out of old account and that’s what the help people told me to do then I placed order. I never got confirmation saying if it shipped or not so, 4 days after expected ship date I asked the help people. Took over two days to respond and they said it got flagged by our fraud department not to fill order call this number so I did. They couldn’t tell me either. Still waiting for a response when they said they would email me back last night. It’s just ridiculous! I have tried and been kind but seriously order from Amazon less hassle!

Didn't receive an acknowledgement from Pet Flow for on line order placed on a Sunday. I called Monday morning asking for a tracking number and idea of when I could expect the 80 pounds of dog food I got a snarky no reply. Never did receive from Pet Flow any documentation of the order. Luckily, the shipment arrived, unexpectedly, the following Wednesday. We got lucky, given the shipper, to be home to receive it during a driving rainstorm.. Bottom line....poor communication /customer service.

Dry Kibble ordered on Nov. 17- Still has not arrived- Supposed to be delivered today!! They are VERY responsive to E-Mails and communications- Good Company but need soem updated shipping procedures- BW

Service Rep said 2-3. Business days and it took 8 days. Had to go to local store to buy food to get by. Mailing system slow lately.

It took a very long time and multiple emails to customer service to see why my order didn’t ship and I ordered two items only received one and no explanation where the other item is.

Again so many products out of stock/not available which means I have to go to other sources to get what I need.

She was extremely helpful and very kind for the situation I had.

The company was prompt in getting my order out the door. It took the delivery service some extra time.