SUZANNE
Order cancelled without notice
I placed an order for cat food that PetFlow cancelled with no notice. After wondering why it hadn’t arrived yet I checked on the status and was told it had been cancelled because they thought my email was fraudulent. And if I wanted to place a new order it would have to be with a different email. To PetFlow: I used Apple’s hide-my-email feature which assigns a random email to protect my real one. This feature is being used more and more by people like me who care to protect their e-mail addresses from possibly ending up being sold and from receiving junk email. It would be great if you would update your system to be more flexible. And most importantly, please send emails when you decide to cancel an order. Thankfully I was able to order our cat food from elsewhere and get in two days it before our inventory ran out!