PetflowReviews of petflow.com

After my order being cancelled I don’t know maybe three times? I emailed them to get it cleared up. I explain I moved and got married and mention perhaps it’s my maiden name . Ryan tells me fraud says not to process so first i ask okay what’s the reason and do I need to call. Ryan says they can’t give out that information , so I call to clear this up and basically get told to order from another company as I’m considered a fraud. So ridiculous and unhelpful. Ryan’s customer services needs work.

I appreciated the ease of ordering but was not really happy with the shipping time. It took too long to come.

Went well as I expected

PetFlow is great, fast and efficient. Customer service is helpful.

I switched to Pet Flow from Chewy bc their prices got high and their customer service dramatically declined. The prices and auto ship discounts are much better at Pet Flow, and their customer service personnel are superior to Chewy's. The only reason I gave 4 stars is bc they don't carry Pet Fresh cat litter which is my preferred brand, and Fancy Feast cat food is out of stock often (this may not be Pet Flow's fault though) I will say, they have gotten it to me before I have ever ran out, however. Overall, I am happy with Pet Flow and would recommend them!

As promised, so delivered

I placed an order. Your company took the money out of my account. Days went by with no tracking or anything so I called to see what was going on and your tech support told me she didn't know when I would be getting my order so I canceled it. Than after i canceled your company sends a email saying it was out of stock. I ended up going with chewy. They're are fast and reliable

You were less pricey than other places.