PetflowReviews of petflow.com

My order never arrived. I called your company and the person I spoke to was incredibly unprofessional sounding. I asked why my order hasn’t shown up and he said it was canceled by their fraud department. I asked why or what triggered this and was told he couldn’t tell me why. Then I asked if I could still order from this company because of them thinking my order was fraudulent. The guy responded “I don’t know can you?”. I was shocked by this unprofessional customer service. This review asks for the date of the incident but I don’t recall when I called but it was earlier this month in December. I placed my order on December 6 and never received a confirmation email but I did take a screenshot of my confirmed order. I’ll never order here again.

You were the only company that had the product I needed for my special needs cat!!!!

First customer service rep wasn't nearly has helpful as the second one I talked with. The third person was reassuring. Now the wait for the refund. 😊

I was really happy with pet flow until two things happened. One is I found some thing I could only buy at Chewy, and their customer service is light years beyond petflow. The other is that petflow wanted a profile of me and my pets names, and things in a way that made me feel like I was being phished. I am very unlikely to ever be a petflow customer again.

Fast accurate shipping and fair prices, have ordered twice and will continue to order.

Was great! I enjoyed it a lot. The song made me feel special !

Always fast shipments. I order two 30-pound bags of food at a time. The only concern is the packaging needs more tape on the box or they need to be shipped in two boxes. The last shipment the tape had broke and someone for the carrier must have re-taped it, there was clear package tape on top of the original tape. This is not the first time the tape has been broken, it has happened to previous shipments.

fast and easy checkout and shipping