PetflowReviews of petflow.com

Easy to order and I love the automatic ordering

Terrible customer service, worst company to ever do business with even the supervisors are rude they constantly hang up without addressing any of your issues.

I placed an order which was received by PetFlow with a ship date of Dec 19th. Dec 28th still had not heard a word. Called customer service who told me PetFlow had canceled the order because it was flagged as fraudulent by “them” ! Not my bank ! I will “never” use this company again and highly suggest you think twice and read the other reviews before ordering.

I stopped using Chewy when the company was bought by PetSmart. I'm glad I chose PetFlo.

I placed my order on 12/14/22 and received an email that my order would ship on 12/15/22. I contacted PetFlow on 12/21/22 about my order not shipping yet. When I received a response the next day I was informed “due to stock issues my order was cancelled”. But yet I wasn’t notified until I reached out to ask where my order was. Poor customer service communication practices.

The dog food I ordered came quickly and I didn’t have to pay for shipping. The food I ordered changed the look of the bag so I thought I was sent the wrong food. Petflow responded immediately to my issue.

Even with your promos (EX: Current promo PFT025 25.00 off 100.00) Amazon is still better priced. And I get better sizes and better autoship deals. We are working with tough times folks - you need to step up your game on competition or get left behind. Not trying to be rude - it's just the facts.

I have an account at PetFlow since June 2015 Unfortunately my order of cat food was cancelled without any notification...Such an unexpected behavior of company... customer service when I called them explain order was blocked by fraud prevention department without any explanation .... they advised me to change my email address or my delivery address to remove this block. I highly recommend to brave customers who will order from PetFlow check status of their order in an hour after placing it to make sure order was not cancelled without any note.