PetflowReviews of petflow.com

Response from PetflowJan 9, 2026

Hi there, we’re really sorry for the frustration this caused and understand how concerning this would feel. After reviewing this, the order in question was canceled due to the item being out of stock and no charge was completed for this order. We absolutely recognize that the bigger issue here is communication. We are actively working on improving our email notifications and order updates so situations like this are clearer and customers are not left wondering what happened. If you still need help placing a replacement order or would like us to double check anything on your account, please reply to our direct message so we can assist you right away.

Response from PetflowJan 9, 2026

We’re really sorry for the trouble you experienced and understand how frustrating it is when you are unable to access your account or make changes to an order. We are actively working on improving our site functionality and reliability, as well as our communication, to prevent situations like this.

Response from PetflowJan 9, 2026

Thank you so much for sharing this! We’re really glad we can make it easier to get NutriSource delivered regularly, especially when it’s not always easy to find locally. We truly appreciate you choosing Petflow and trusting us to help keep your pup stocked and happy.

Response from PetflowJan 9, 2026

This truly means so much to us, thank you for taking the time to share this. We love being able to make pet parents’ lives easier while also helping support shelter pets, and we’re so grateful to customers like you who make that possible. We appreciate you being part of the Petflow family and supporting both your own pup and pets in need.

Response from PetflowJan 9, 2026

Thank you so much for this incredibly kind review. Hearing that you feel proud to do business with us truly means a lot to our whole team. We’re really glad you’ve found a product and price that works for you, and we’re grateful to have you as part of the Petflow community.

Response from PetflowDec 15, 2025

Thank you for taking the time to share this. We are so glad to hear your orders have been reliable and consistently on time. We truly appreciate your trust in Petflow.

Response from PetflowDec 15, 2025

We’re really sorry for the frustration this caused, especially as a first-time experience with Petflow. We understand how disappointing it is to wait for an order and only learn later that it was canceled due to being out of stock. We want to share that we are actively working on improving our email and order-status communication so customers receive clearer, more timely updates when there are inventory or fulfillment issues. Situations like this are exactly what we are aiming to prevent moving forward. We appreciate you taking the time to share this feedback, and we truly regret the inconvenience this caused.

Response from PetflowDec 15, 2025

Thank you so much for the kind words. We are glad to hear the site was easy to use and that your order arrived quickly. We truly appreciate you choosing Petflow and are grateful for your support.