PetflowReviews of petflow.com

Shipment always delayed and customer service never responds to email 👎🏽

I ordered by wet dog food from Pet Flow for several reasons, those being the price difference between a competing online dog food distributor, the ease of ordering, the friendliness and helpfulness of the agent I spoke with and the fast delivery of the product. The price difference, with or without the sale price, is much lower than that Pet Flow's online competitor.

The item I needed was in stock, the process was very easy, I had my order within days and on time. I will continue to order through PetFlow!

I was waiting for notification that my prescription had been verified by the vet and/or that my order had been shipped. After several days, I contacted PetFlow to ask what was up. I got an email saying the order was cancelled out of concern for fraud. I was a long-time customer of PetFlow since my dog already required a special veterinary diet prior to starting this new medication. I couldn’t believe that PetFlow made no attempt to verify my details or determine that i am a legitimate customer placing a valid order. Customer service gave no information for how I should proceed. They just cancelled my pet’s medication without any communication. If I hadn’t have reached out, we would still be waiting. I guess we are Chewy customers now. Thanks for nothing.

My orders were cancelled without notification twice.

I have had a horrible experience which is still to date not resolved. Placed an order (not a first time customer), My vet was contacted and sent back approval for prescription food. Internal PetFlow issue isnt adjuticating the approval. Noone will help me or call me back after me calling 5 times. I had to make my way to the vet to get a written prescription, email it in, waiting an additional 24 hrs for a response which then said 1-2 more business days to validate. My dog is out of food, no representative will do anything other then send an email to other working groups within the organization. Again no call back after multiple requests. I will be filing a complaint with the Better Business Bureau.

Easy to begin auto ship. Has the special dog food we were searching for that is highly rated for having ingredients important to long lives of optimal health. Shipment notices sent to keep us informed of when to expect order. Received order in timely manner with zero problems.

Shipment was quick. Product was packaged well.