PetflowReviews of petflow.com

package and order was ok just left at wrong house and I did not see any notice of delivery

I have always had good service from Petflow. I have received damaged cans and they have always taken care of me. I donate the damaged cans to the shelter. The customer service reps have always been very friendly and professional. I love that they also donate to the shelters and rescues. It means the world to the animals and to the facilities they help.

Just switched over to you from many years with Chewy.com Ongoing Out of Stock for our Prescription Food, then far too many "cute" apologies. Came to you to fill and you had the inventory, twice actually and now I am on Auto with you. Thank you.

I ordered 2 items and one never shipped and both items were coming out of the same warehouse. Shipping for the 1st item took 7 days . When my order arrived, I called to tell them my 2nd item never came. Customer service was great and said they would "rush" that item out since it was their fault. 2nd item arrived next day.

Very hard to work with even though I had a prescription from the Veterinarian Office, which they never contacted Carolina Beach kept sending me the same message. If you have a copy of your prescription, please email a clear copy to along with your order number and we may be able to fulfill your order sooner! Order #: 10884471 Sarah Boone I have every email sent by your company, I called many times could give dates.... BOONE WAS SICK NEEDED THAT FOOD DIDN'T NEED THE RUN AROUND THAT I GOT... THE DAY I CANCELLED IT BY MONDAY WITH THE SAME PRESCRIPTION YOU HAD TROUBLE WITH ANOTHER COMPANY PASSED IT. I used to buy from you and hope in the future I can come back.... VICKI K. BOYLES help@petflow Order #: 10884471 Sarah Boone Along with the Prescription

Ease of ordering and modifying my auto ship order

All of the information you need to fill my order you have on file, which helps things go very smoothly!

I tried ordering dog food twice and both my orders were cancelled for some reason. Never received an email saying it was canceled just never reviewed the package and had to log onto my account and check what was going on both times. Ended up having to get dog food that my dog has never eaten because she ran out of dog food. Terrible experience.