PetflowReviews of petflow.com

Response from PetflowJan 28, 2026

We’re really sorry this was your experience and that it felt frustrating. We do want to clarify that our support team is made up of real, live agents. When you connect with us through chat, text, or email, you are speaking directly with a real person, not an automated system. That said, we’re truly sorry if your interaction didn’t feel helpful or personal, and we take that feedback seriously. We are actively working on improving our support experience and response times, and we would genuinely appreciate the chance to look into what happened here. If you’re open to it, please reach back out to us through chat, text, or email so we can review your experience and see how we can make this right. Thank you for sharing this with us.

Response from PetflowJan 28, 2026

Thank you for the great feedback. We’re happy to hear your order arrived quickly and that you had a smooth experience.

Response from PetflowJan 28, 2026

Thank you so much for your kind words. We’re really glad to hear everything arrives on time and that you trust us for your pets’ food and medications. We truly appreciate your support.

Response from PetflowJan 28, 2026

We appreciate you taking the time to share this. We’re happy to hear your order was fulfilled correctly and delivered on time. Thanks for choosing Petflow.

Response from PetflowJan 28, 2026

We appreciate you taking the time to share this. We’re happy to hear your order was fulfilled correctly and delivered on time. Thanks for choosing Petflow.

Response from PetflowJan 28, 2026

We’re really sorry for the frustration this caused. You’re absolutely right that clearer communication should have happened before a partial order shipped. We are actively working on improving our site and email notifications so customers are alerted right away when an item is out of stock and can choose how they would like to proceed. We appreciate you sharing this feedback, and we’ve also reached out privately to look into this order and make things right.

Response from PetflowJan 28, 2026

We’re very sorry for this experience and understand why you’re upset. This is not the experience we want anyone to have. We’re actively working on improvements to our auto-ship and communication systems to prevent situations like this and make changes clearer before an order is processed.

Response from PetflowJan 28, 2026

We’re really sorry to hear about this experience and understand how upsetting it is to receive food that doesn’t seem right. We truly care about the safety and well-being of pets, and we’re sorry for the frustration this caused. For quality concerns related to the food itself, our policy is to work directly with the manufacturer, since they handle formulation, quality control, and product investigations like smell, spoilage, or potential defects. This allows the issue to be reviewed properly and helps ensure the right corrective action is taken. If there is damage that occurs in shipping or an error on our end, we absolutely step in and take care of it. We appreciate you sharing this feedback, and we’re sorry this experience led to disappointment. If you need any additional assistance or have questions about the process, our team is available via chat, text, and email.