PetflowReviews of petflow.com

Great shipping speed. Bones I ordered are great

Petflow had the dog food product I was looking for. I had spent a long time searching other various web sites and not having any luck. Petflow was very good with communications and the shipping/delivery of my order. Very excited to find them!!

I have had two auto shipments of dog food messed up in less than 4 months . First of all I do auto ship with you . I order 2 bags of Victor Nutrapro every 10 -13 weeks . My first problem was an order of two bags sent to me , one was not in a box and was taped shut where it had been ripped open , half the bag of food was gone , the other box was crushed and resulted in crushed granular dog food . You did replace it and for that I was grateful as I understood , hopefully this happened during shipping and not during shipment . Second I had an auto ship that was supposed to go out April 25 , I had time food to be available as I was running out … the shipment status said shipped , however the tracking number continued to show waiting for carrier . If I had not followed up with a call I wouldn’t have received my food , the shipment was resent May 1 … I had to go to Petco and buy dog food to cover gap . My suggestion is tighten up on your shipping process and accountability and internal tracking … you should have notified me of a shipping issue not vice versa . I still use your company and will unless this begins a trend . Regards Larry

You had the product that I needed and it was shipped quickly .

Wish there were more options for the length of time for dog food ordering

Had everything I needed, ordering was quick and easy, speedy delivery.

PetFlow has always been great with wonderful customer service support. My only issue is that they don’t protect their canned food deliveries very well and I always end up with a few dented cans. They do offer to make it right, I just wish it wasn’t every time.

Petflow had the product I needed, would rate a 5 star but the product took an excessive time to ship and recieve.