PetflowReviews of petflow.com

Response from PetflowFeb 9, 2026

Hi there, thank you for taking the time to share this. I am sorry to hear that your order has not arrived yet. That is understandably frustrating, and we do not want you left without answers. Our team would be happy to look into this for you and provide an update or help make things right. Please reach out to us directly at [email protected], via chat, or by text at 1-833-316-1577, and we will gladly assist.

Response from PetflowFeb 9, 2026

Thank you so much for the great feedback. We are glad to hear everything arrived when expected and without any issues. We truly appreciate you taking the time to share your experience and trusting PetFlow for your pet’s needs.

Response from PetflowFeb 9, 2026

Thank you for sharing this with us. We are glad to hear your order arrived on time, but we are sorry to learn that the box and dog food bag were damaged. That is not the experience we want for our customers. Shipping can sometimes be rough, and we appreciate you bringing this to our attention. If you ever receive an order with damage that concerns you, please reach out to our support team so we can review the situation and help however possible.

Response from PetflowFeb 9, 2026

Thank you for the great review. We are happy to hear your order arrived on time and that tracking updates were easy to follow. We appreciate you choosing Petflow and taking the time to share your experience.

Response from PetflowFeb 9, 2026

Thank you so much for your kind words. We are glad to hear you have consistently found quality products, prompt delivery, and helpful support when needed. We truly appreciate your continued trust in Petflow.

Response from PetflowFeb 9, 2026

Thank you for sharing this feedback. We are very sorry to hear about your experience and understand how stressful it is when a pet’s medication is delayed, especially without clear communication. That is not the experience we want for our customers. Our pharmacy team takes these situations seriously, and we would appreciate the opportunity to review what happened and see how we can help. Please reach out to us directly at [email protected], via chat, or by text at 1-833-316-1577 so we can look into this further.

Response from PetflowFeb 9, 2026

Thank you for the kind feedback. We are glad to hear you are happy with the product and your experience with Petflow. We truly appreciate you taking the time to leave a review.

Response from PetflowFeb 9, 2026

Thank you for sharing your feedback. We understand that autoship preferences can vary, and we want to be transparent that the 16 week autoship option has been removed. You can still manage your schedule at any time by moving your upcoming autoship dates back as needed to better fit your usage. We are also actively working on improving our site and notification experience, and we appreciate you taking the time to share your concerns. If you would like help adjusting your autoship or reviewing your settings, our team is happy to assist at [email protected], via chat, or by text at 1-833-316-1577.