Janet F.
what went wrong
what went wrong? Let me see. Where do I begin? Canceled my order. Didn't let me know and still waiting for a refund and have sent three emails. absolutely the worst customer service.
Response from PetflowJul 22, 2026
We are truly sorry for this experience. Having your order canceled without notification and then not receiving a timely response to your emails is absolutely not acceptable and we understand your frustration. We want to make this right. Please reach out to us via chat, text, or email so we can look into your account and get your refund resolved as quickly as possible.