PetflowReviews of petflow.com

First shipping, great prices! Website easier to maneuver!

My packages arrived just fine EXCEPT 1 box had been cut open at both ends. They used shipping tape with strings embedded & the STRINGS WERE CUT. Petflow is trying to blame the shipper, saying damage can happen when packages are transferred. Had they acknowledged their shipping dept shouldn't have let the box leave without retaping the box, that'd be fine - but casting blame on some other company is dishonest as hell. THE SHIPPER DIDN'T CUT THE STRINGS, AND ALL THE STRINGS DON'T JUST BREAK ON BOTH ENDS.

Great customer service

Would NOT recommend this company. I ordered 4 cases of dog food for my two pups and, after not receiving any information about shipping my order, I called Petflow, and was told by the rep on the phone these guys' fraud department cancelled my order with no explanation given. I'm absolutely flabbergasted. This is a totally unprofessional in my opinion.

Customer service is always GREAT...wish the prices were a bit lower or there were more promo codes/ways to save (other than auto ship). Thanks, Pet Flow!

Have sent you an email about my order (and now I do not have my order number) regarding the bag of Food and the cans being busted up. And not response at all.

The ease of ordering and the shipment was quick and correct.

Petflow had the items I needed plus prompt delivery. Good communication.