PetFirst Pet Insurance Reviews | Read Customer Reviews of petfirst.com

PetFirst Pet Insurance Reviews | Read Customer Reviews of petfirst.com

PetFirst Pet Insurance reviews

222 approved reviews, newest moderated first

Villary C.
Sep 1, 2016
So far so good :)
Everyone has been nice and helpful.
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NANCY D.
Sep 1, 2016
A Must Have for Pets
Pet First has been terrific ... very responsive to questions I have had and excellent on claim support.
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Norma J.
Sep 1, 2016
Some Disatisfaction
Never was notified of their system going down and when I called, I found out claims that were sent in needed to be resent. Thete should have been a courtesy email that went out to all members. Not as happy with the cost or plans.
Response from PetFirst Pet InsuranceSep 1, 2016
Norma, We apologize for your dissatisfying experience. Unfortunately, we did have a short outage in early July due to some IT issues which have since been rectified. We completely understand your frustration. Our goal is to provide the best customer service experience, so your feedback is very helpful for us to know what we can do to make the experience better. Sincerely, Chelsea M. Digital Marketing Manager
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Suzanne N.
Sep 1, 2016
No problems with a claim
I've had PetFirst insurance on my dog since I first got him. He now has developed an autoimmune disorder (which is hopefully going into remission) and I've been reimbursed for a LOT of Vet costs. Sometimes it takes longer than I'd like for reimbursement, but they always do! So glad my dog has insurance!
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Mary B.
Sep 1, 2016
Why didn't I do this sooner.
My adopted dog, Maddie, came with a 1st month free membership a year and a half ago. The cost is minimal compared to some of the medical bills I have had for other dogs in the past. I am so glad Wags and Whiskers encouraged me to open the policy.
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Carolyn F.
Sep 1, 2016
Professional. Responsive, empathetic, and all around kind people.
Since 2008, I have had four of my precious rescue-dogs insured through PetFirst. Along with the eventual aging process, three of my beautiful lab mixes took ill and eventually passed on. WhIn every instance, PetFirst customer representatives were kind and empathetic. My refunds were paid promptly which was I really. But the kindness that was shown in the way of condolence cards and kind words make pet first the best pet insurance Choice for my family.
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CHARLENE OR JOHN B.
Sep 1, 2016
Worth It!
PetFirst Insurance is worth the premium we pay!
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LS
Sep 1, 2016
Suprisingly easy
Doggie got into trouble and had to file two claims. Was expecting hassles and delay but was pleasantly surprised since the claims were processed quickly and pretty darn well.
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