Erin M.
Not 5 because I had an issue but 4 because of Carlos!
Not 5 because I did have an issue with the first provider not being approved by my housing’s pet registration platform so it was a bit of a hassle after that HOWEVER the support and specifically Carlos was extremely responsive and helpful throughout the process. He helped me eventually get approved and all is good!
Response from PetESALetterSep 4, 2026
Thank you for the honest and detailed feedback! We're sorry the first provider approval didn't go smoothly with your housing's registration platform, that's frustrating, and we appreciate your patience while we sorted it out. So glad Carlos was able to stay on top of it and get you approved in the end. Thanks for sticking with us and for the kind words about his support!