Peter Pan Bus LinesReviews of peterpanbus.com

I got to the bus much earlier than expected. I asked to get on the 12pm instead of the 1pm. They wanted to charge me just to get on the bus that clearly has enough space for me. As a super long customer, it just felt wrong. Especially after traveling since the day before with barely any sleep. No flexibility at all to accommodate towards a loyal customer. Just strict rules to make more money from us.

It couldn't get worse. I bought a ticket from a third party website for Megabus. When I get to DC bus station, they say Peter Pan only operate Megabus buses from a week ago. The instructions to swap ticket doesn't work. The person in the booth was very rude and not responding properly. I bought a last 2 seats tickets for 4 times more expensive. The bus came super late. Please just book from Flixbus.

Just a note about dangerous driving. On Jun 28, 2024 at 1520 hrs.Peter Pan bus #798 completely disregarded yield sign on Race St ramp to I-95. Nearly colliding with my vehicle coming within 8-10” of smashing entire side of my car. While traveling Northbound on I-95 the same bus was seen going over solid white lines , changing lanes multiple times with no turn signal.The bus also went over to far right lane which is clearly marked as ending in an effort to get around traffic. The bus then merged back into traffic without signaling.This is not the first time I have seen Peter Pan buses being driven in dangerous manner. Hopefully you do something about this before someone is injured and or killed by on of your buses.

Washington - NY 09/04/2023 18:00. Never again. I’ll just forget that your company exists. First, the most toxic grey haired person works in the Washington ticket booth( no name tag found), it is a shame you have to hire such people to work with your customers face to face. Not only your company forced us to stay 40 min on the hot Washington bus station, but we also got a very old , bad conditioned bus and the driver doesn’t want to make a single stop during 4+ hours drive for people to at least buy water. And of course we don’t have any water after such a long wait under that unbearable heat. You put us in an impossible situation. And no one even close to be apologetic. Right now I’m taking the worst bus ride!

Drivers trying to sell extra seats for cash to people who had delays or cancellation on their bus

I am a blogger in town, I do company reviews. This will be a short one but it does bother me that passengers can not get a refund. There have been times I have missed my second bus because my current one was in traffic. That does not seem fair. One driver did mention we have to call online about a refund. Who has time to call?. I would not recommend booking two buses, purchase them separately, not all at once. No refunds gets me a lot with this company. That will not make me use them. Their app could be better. Every time I search up my trip and on the screen with the times, it is difficult to go back to select another date or trip. I have to keep closing down the app every time, not very convenient.

Do not use this bus company unless you want your bags stolen! I recently used Peter Pan bus lines to go from Providence to New York City. On the return trip the bus driver made me put my bag under the bus even though I tried to take it on the bus with me. The bus was making 2 different stops. and I was the second stop. Because of traffic the bus driver didn't stop at the regular bus stop, but instead dropped passengers off in front of the Dunkin Donut Center where there was an event letting out. He took my bag off of the bus and placed it on the sidewalk without even asking if it was anyone's bag. Because he was in a hurry he just got back on the bus and drove off leaving my bag on the sidewalk in the middle of the city! When we got to my stop the bus driver took no responsibility, nor apologized for leaving my bag. His basic response was, 'oh well, it wasn't my fault'. Even though he was the one who took my bag off the bus! I will never use this bus company again and if you want to keep your belongings you shouldn't either!

One of my nieces was having a baby shower. Unfortunately the Coronavirus interfered. My other niece used her credit card to pay for bus tickets to ensure we all were on the same bus. We of course had to cancel the tickets as Restaurant, and any Large gathering are being discouraged. If not outright banned in New Jersey, and New York. Instead of Peter Pan being understanding, they refused to refund her. They are giving her credit on several tickets, which means I guess if we ride in future her ticket is paid for. This hurts her financially as she is a single mom who needs her money refunded on her card. This cancellation happened due to an act of God and Government. Not her fault.