Peter Pan Bus LinesReviews of peterpanbus.com

I was on the bus with NO AC!!! It was horrible! I went from New Haven CT to Providence RI…

An untrustworthy company that uses deceptive extortionate "drip fees" to inflate their prices.... there is no such thing as a "facility fee", it's a junk fee.

I had a reservation/ticket on PeterPan Bus to go to Hyannis from Boston Logan airport on February 16th, Sunday at 11:45 am. I arrived to Boston Logan airport at 10:15 am on JerBlue flight from West Palm Beach. I was at designated bus stop gate 110 at terminal C at 11:15am. I waited there until 12:30pm until I saw PeterPan bus which I had to top the bus by waving the bus driver, He told me that he is not picking up passenger due to bad weather. Two other bus went by until 1:30pm without stopping. Finally, I bought a ticket on on Plymouth and Brockton bus ticket, arrived at at Hyannis bus station. I saw there are six PeterPan buses standing idle, no drivers. I asked PeterPan to refund, they denied stating all their bus was running. They even told me that bus driver said there was no passenger at terminal C on that day. This was a total lie. I would not recommend PeterPan. Do not use PeterPan find alternate bus line, you will receive far better service as I received from Plymouth and Brockton Bus.

The bus did not show up on time. I normally take the train, but the train times did not allow me to get to the airport in enough time to catch the plane, so I turned to to Peter Pan to take me to the airport. On many occasions over 15-20 years, the bus did not show up or is late. Unless you paid for the refundable ticket, your chance of getting a refund is zero.

I got to the bus much earlier than expected. I asked to get on the 12pm instead of the 1pm. They wanted to charge me just to get on the bus that clearly has enough space for me. As a super long customer, it just felt wrong. Especially after traveling since the day before with barely any sleep. No flexibility at all to accommodate towards a loyal customer. Just strict rules to make more money from us.

It couldn't get worse. I bought a ticket from a third party website for Megabus. When I get to DC bus station, they say Peter Pan only operate Megabus buses from a week ago. The instructions to swap ticket doesn't work. The person in the booth was very rude and not responding properly. I bought a last 2 seats tickets for 4 times more expensive. The bus came super late. Please just book from Flixbus.

Just a note about dangerous driving. On Jun 28, 2024 at 1520 hrs.Peter Pan bus #798 completely disregarded yield sign on Race St ramp to I-95. Nearly colliding with my vehicle coming within 8-10” of smashing entire side of my car. While traveling Northbound on I-95 the same bus was seen going over solid white lines , changing lanes multiple times with no turn signal.The bus also went over to far right lane which is clearly marked as ending in an effort to get around traffic. The bus then merged back into traffic without signaling.This is not the first time I have seen Peter Pan buses being driven in dangerous manner. Hopefully you do something about this before someone is injured and or killed by on of your buses.

Washington - NY 09/04/2023 18:00. Never again. I’ll just forget that your company exists. First, the most toxic grey haired person works in the Washington ticket booth( no name tag found), it is a shame you have to hire such people to work with your customers face to face. Not only your company forced us to stay 40 min on the hot Washington bus station, but we also got a very old , bad conditioned bus and the driver doesn’t want to make a single stop during 4+ hours drive for people to at least buy water. And of course we don’t have any water after such a long wait under that unbearable heat. You put us in an impossible situation. And no one even close to be apologetic. Right now I’m taking the worst bus ride!